Suzie K. Email & Phone Number

As VP of Product, I spearhead the strategic direction and development of cutting-edge hospitality solutions. Leading cross-functional teams across product, design, and engineering, I align product strategy with market demands to drive revenue growth and enhance customer experience. My efforts have focused on building scalable platforms that deliver frictionless guest and property management solutions, enabling significant business efficiencies and driving Operto market leadership. By focusing on innovation and seamless operational integrations, I have delivered strategic value to internal and external stakeholders.

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

As a Co-Founder and Head of Product at The Hundred10, I defined and executed the product vision and growth strategy, leading a high-performing team to deliver client-centric solutions that drove measurable business outcomes. Focusing on strategic innovation and market differentiation, I built a product practice that aligned deeply with customer needs while maintaining operational efficiency. My leadership directly contributed to the company’s success in optimizing service delivery and enhancing client satisfaction, resulting in long-term partnerships and sustainable revenue growth.

New Jersey, United States

At LG Electronics, I led a strategic product initiative aimed at driving customer engagement and enhancing the overall digital experience. By collaborating closely with cross-functional teams, I identified key pain points across the user journey and implemented a comprehensive product roadmap. This involved optimizing the digital platform to align with customer needs and business objectives, improving usability, accessibility, and conversion rates. My work at LG went beyond just the website redesign, focusing on creating a seamless, data-driven product experience that directly contributed to increased sales and long-term customer retention.

As a Product Advisor, I was brought in for a pivotal role in the post-acquisition strategic planning that facilitated both companies' seamless integration and growth. Tasked with enhancing products and systems while ensuring uninterrupted operations, I led a multidisciplinary team in devising a technical roadmap that capitalized on existing architecture while introducing new software solutions.With a focus on preserving a cohesive user experience for employees and customers, I oversaw the migration process, carefully orchestrating the transition to the new brand without disruptions. My product development and coaching expertise came to the forefront as I mentored teams, fostering a culture of innovation and excellence. I championed customer-centric approaches, ensuring that the evolving products met the evolving needs of the combined customer base.I successfully guided Nutrien through this critical growth phase, setting the stage for sustainable success and positioning the company as a leader in the agriculture industry as a product lead company.

Over the past seven years, I’ve partnered with a diverse range of companies, from fast-growing startups to global enterprises, to drive product innovation and strategy. My work has spanned across industries including consumer electronics, SaaS, eCommerce, and hospitality. I specialize in aligning product roadmaps with business objectives, creating differentiated product strategies, optimizing user experiences, and building scalable, customer-centric solutions.Whether it’s guiding teams through Agile transformations, launching new products to market, or refining product operations to drive efficiency, I bring a hands-on, data-driven approach to every engagement. My focus has always been on creating measurable impact, ensuring that each product initiative not only meets but exceeds business goals.

As Senior Product Strategist at Reef Technologies, I drove the strategic direction of product initiatives aimed at modernizing our ERP systems and enhancing client service delivery. Leading the OCR Implementation & Integration to Dynamics AX project, I worked at the intersection of product innovation and business transformation, ensuring that the $2.1 million investment aligned with long-term business goals. My focus was on leveraging advanced technologies to streamline operations and deliver scalable, customer-centric solutions for our clients in lot management services.Following the acquisition of Impark, I played a pivotal role in harmonizing technology platforms between the two brands. By aligning product roadmaps and introducing innovative offerings in the parking industry, I positioned the company for revenue growth and market leadership. My strategic planning efforts during this merger ensured a seamless integration while elevating our product offerings to meet the evolving needs of both businesses and customers, further solidifying our standing in the market.

As a Product Consultant at Lululemon, I led a transformative product initiative that enhanced the digital customer experience through the development and launch of a mobile application and software platform. By implementing the Scrum framework and driving a strategic roadmap, I optimized resource allocation and built a high-performing development team. My leadership was pivotal in elevating customer engagement and brand loyalty while maintaining project scope, timelines, and a budget of $3.6M. The program’s success not only strengthened Lululemon’s market presence but also set a new standard for personalized, mobile-driven customer interactions.

As Senior Product Manager at Shaw Communications, I led high-impact mobile application projects that transformed customer interactions and operational efficiencies. I guided the transition from Waterfall to Agile methodologies, delivering projects on schedule and within budget. These strategic initiatives enhanced customer self-service capabilities, driving significant user adoption and improving overall service efficiency across a customer base of over 5 million users.

As a Product Manager at Husky Energy, I led the strategic development and implementation of digital solutions aimed at optimizing operational efficiency and improving business processes. I focused on designing and delivering a product roadmap that transitioned outdated, manual processes into streamlined digital workflows, including the virtualization of hard copy forms and automation of approval processes.By leveraging customer feedback and business needs, I ensured the product met key performance metrics while enhancing the overall user experience. I also played a critical role in managing product budgets, forecasting resource allocation, and implementing a time-tracking and billing software solution that significantly improved contractor management. This product not only optimized billing accuracy but also drove greater operational transparency and cost efficiency across the organization.

Vancouver, Canada Area

Product Consultancy on products such as counterfeit and environmentally forward-thinking microchip technology, Shop Floor management software to increase efficiency, Upgrades to SalesCloud, implementation of new customer service tools, and a large integration of SAP to other critical operating systems.

As Founder, I successfully launched and scaled Fetch, Canada’s premier provider of curated raw dog food. Leveraging a strategic vision, I drove product development from concept through launch, securing market traction and customer loyalty. My leadership ensured sustainable growth, culminating in an acquisition that integrated Fetch into a broader brand portfolio, reinforcing its market position as a leader in the pet food industry.Fetch has since been acquired and has merged its operations under a new brand.

Xavien is an Ecommerce company that has a number of brands in the field hockey space that manufacture and sell products in various online marketplaces (Amazon, Walmart, Shopify). As a small team we search designed, produced, tested, marketed, and sold the product.

Engaged in a project to implement SAP customizations company wide. Assisted in the project delivery through the creation of weekly metrics for roll up reporting, creation of test approaches, test cases, and coordinated test efforts. Managed project budgets and created program level reporting.

Bachelor Of Science, Civil Engineering

Seo Optimization

Digital Marketing

Advance Canine Nutrition & Anatomy

Agile Project Management

Psm Scrum Certification