Suzy Gilbert-Wiggins Email & Phone Number

Sandy, UT, US

Responsible for:-Driving overall training and sales efficiency via sales tools, training programs and other programs identified by Sales and Marketing leadership -Management of Partner Development Managers to drive processes that increase partner sales and breadth of product knowledge -Refining and owning the sales process through technology, process and.

Kista, Stockholm, SE

Ericsson, a world leader in the rapidly changing environment of communications technology, acquired the StratusWorX technology and patent portfolio.In my role as Sr. Director, Sales Operations, I am responsible for:Designing and implementing and managing the organization's lead-to-cash processes with other team members, Planning and executing.

StratusWorX is a first mover in converged platform IaaS, PaaS, SaaS, Disaster Recovery and Security. Much more than a virtual desktop, StratusWorX delivers a fully managed IT environment in one easy-to-use cloud platform. The solution includes the fast provisioning of infrastructure, software, compute, active directory, security, and storage through a.

Atlanta, GA, US

• My tenure is a total of 20 years starting with Covad who merged with MegaPath and Speakeasy and then Fusion who purchased MegaPath.At Fusion Connect, as Senior Manager, Sales Operations, I was responsible for promoting.
• Program management of all business process improvement projects and system implementations including vendor management
• Driving business system requirements for Sales organization through cross-functional team development
• Project management and system administration oversight of the Salesforce.com CRM system to include managing releases, training, and documentation development
• Working with Product Management on new product releases and identifying sales process impact and necessary process improvementsNotable Accomplishments:
• Drove system integration by merging three Salesforce orgs in 6 months - under budget. Worked cross functionally to integrate internal systems.

• Promote sales productivity through program implementation and process development and analysis. Responsibilities include:
• Program management of all business process improvement projects and system implementations
• Driving business system requirements for Sales organization through cross-functional team development
• Project management and system administration oversight of the Salesforce.com CRM system to include managing releases, training, and documentation development
• Working with Product Management on new product releases and identifying sales process impact and necessary process improvements
• Manage Sales Development Program and representatives to drive mid-market penetration

As Marketing Manager, my primary responsibilities included: - Customer Communications - Project Management - Case Management development and implementation - Churn reduction including Disconnect SurveyingProficient in use of marketing tools: Exact Target, Marketo and salesforce.com

US

- Management of Customer Life Cycle campaigns including onboarding and welcome programs, upsell/cross sell programs, and churn reduction initiatives using email marketing, direct customer outreach and targeted customer contact tactics such as bill, customer portal and IVR messaging, - Managed team of up to 10 contracted agents with the primary goal of.

Vancouver, Washington, US

Managed sales support team (6) in Seattle Sales office responsible for order entry, order management and fulfillment and customer service.

Overland Park, Kansas, US

Bachelor Of Arts - Ba, Sociology

Bachelor'S Degree Sociology, Sociology And Anthropology