Suzy Gilbert-Wiggins Email & Phone Number

Sandy, Ut, Us

Responsible for:-Driving overall training and sales efficiency via sales tools, training programs and other programs identified by Sales and Marketing leadership -Management of Partner Development Managers to drive processes that increase partner sales and breadth of product knowledge -Refining and owning the sales process through technology, process and people enablement -Supporting Sales Operations Projects to align and drive collective success across partners and internal strategies -Supporting strategy for Internal Sales Growth and Partner Sales Growth -Liaison for peers and other team members for support of initiatives/needs -Attend Telarus sales, operations, and other customer meetings -Attend training for new products, services, and technology -Work with the Telarus Executive Leadership teams to coordinate across departments

Kista, Stockholm, Se

Ericsson, a world leader in the rapidly changing environment of communications technology, acquired the StratusWorX technology and patent portfolio.In my role as Sr. Director, Sales Operations, I am responsible for:Designing and implementing and managing the organization's lead-to-cash processes with other team members, Planning and executing lead-generation campaigns in conjunction with Marketing and Product.Overall administration of SalesForce.com and its other supporting products, such as CPQ with product, lead nurture with sales, marketing automation with marketing.Monitor progress and submit performance reports on all Company campaigns together with detailed ROI analysisBuild and manage the overall sales quoting and sales support processesBuild the partner on-boarding processes for all channels

StratusWorX is a first mover in converged platform IaaS, PaaS, SaaS, Disaster Recovery and Security. Much more than a virtual desktop, StratusWorX delivers a fully managed IT environment in one easy-to-use cloud platform. The solution includes the fast provisioning of infrastructure, software, compute, active directory, security, and storage through a simple app-store menu that requires little to no IT expertise.Rather than building a laptop or PC for every employee, including customizing, supporting, upgrading and refreshing hardware and software to meet individual demands, IT administrators can quickly provision a virtual workspace with pre-licensed software in minutes that meets each employee’s unique requirements without the need for fancy machines.In my role as Sr. Director, Sales Operations, I am responsible for:Designing and implementing and managing the organization's lead-to-cash processes with other team members,Planning and executing lead-generation campaigns in conjunction with Marketing and Product.Overall administration of SalesForce.com and its other supporting products, such as CPQ with product, lead nurture with sales, marketing automation with marketing.Monitor progress and submit performance reports on all Company campaigns together with detailed ROI analysisBuild and manage the overall sales quoting and sales support processesBuild the partner on-boarding processes for all channelsSet up and administer VoIP IVR for company

Atlanta, Ga, Us

My tenure is a total of 20 years starting with Covad who merged with MegaPath and Speakeasy and then Fusion who purchased MegaPath.At Fusion Connect, as Senior Manager, Sales Operations, I was responsible for promoting sales productivity through system administration including Salesforce, DocuSign, Live Person chat platform, etc., program implementation and process development and analysis. Responsibilities included:• Program management of all business process improvement projects and system implementations including vendor management• Driving business system requirements for Sales organization through cross-functional team development • Project management and system administration oversight of the Salesforce.com CRM system to include managing releases, training, and documentation development• Working with Product Management on new product releases and identifying sales process impact and necessary process improvementsNotable Accomplishments:• Drove system integration by merging three Salesforce orgs in 6 months - under budget. Worked cross functionally to integrate internal systems.• Managed migration of all Salesforce users from Classic to Lightning Experience.

Promote sales productivity through program implementation and process development and analysis. Responsibilities include:• Program management of all business process improvement projects and system implementations• Driving business system requirements for Sales organization through cross-functional team development • Project management and system administration oversight of the Salesforce.com CRM system to include managing releases, training, and documentation development• Working with Product Management on new product releases and identifying sales process impact and necessary process improvements• Manage Sales Development Program and representatives to drive mid-market penetration

As Marketing Manager, my primary responsibilities included: - Customer Communications - Project Management - Case Management development and implementation - Churn reduction including Disconnect SurveyingProficient in use of marketing tools: Exact Target, Marketo and salesforce.com

Us

- Management of Customer Life Cycle campaigns including onboarding and welcome programs, upsell/cross sell programs, and churn reduction initiatives using email marketing, direct customer outreach and targeted customer contact tactics such as bill, customer portal and IVR messaging, - Managed team of up to 10 contracted agents with the primary goal of increasing and protecting revenue through said marketing campaigns. - Created and implemented Employee and Customer Referral Program. - Managed all customer communications both email and postal mail. - Launched multiple products to sales

Vancouver, Washington, Us

Managed sales support team (6) in Seattle Sales office responsible for order entry, order management and fulfillment and customer service.

Overland Park, Kansas, Us

Bachelor Of Arts - Ba, Sociology

Bachelor'S Degree Sociology, Sociology And Anthropology