Shane Vertner Email & Phone Number

Hillsboro, Or, Us

Bellingham, Washington, Us

Burlingame, California, Us

Lead a support team to ensure quick response time with a personal and professional feel. Managed customer issues with highly technical problems. Became the expect on product features and then trained team members on best practices. Managed live customers issues with SSH, K8s, Terraform, Ansible, Chef, Docker and every database type you can think of. Headed up zoom calls teaching customers product design and workflow as well as answering all types of technical questions. Took on the SME role for all things Azure, and became proficient in all three cloud providers, AWS, GCP & Azure. Reviewed customer facing documentation for technical accuracy and completeness. Put the customer first in every situation!

Chicago, Il, Us

Ensure customers are successful and achieve their goals through collaborative planning management. Manage customer expectations, provide timely updates for management team. An integral role in the configuration and deployment of custom client applications. I use my technology skills to design web-based applications and collaborate with clients to leverage the latest industry and technology best practices. I participate in the definition and development of the requirements and detailed design for customer-specific applications, expanding my hands-on consulting experience.A part of the Huron Higher Education team creating opportunities to collaborate, learn and grow while impacting some of the most prestigious higher education and research institutions.

Portland, Or, Us

Direct and coordinate the production of all interactive television applications for Ensequence including enhancement of cable network programming, national advertising, and network promotions. Directly manage relationships with national advertisers, agencies, cable networks, and distributors. Establish the production workflow for the delivery of interactive advertising on Comcast. Serve as product owner for internal production and operations tools to create, deploy, and manage interactive television campaigns.Manage a highly available SaaS hybrid cloud for the creation, distribution and monitoring of interactive television applications broadcast nationwide for enterprise customers at television networks, television distributors and smart TV manufacturers.Coordinate teams and deliverables from multiple cross-functional development teams, external partners and vendors.

Portland, Or, Us

Ensure the proper operation of Ensequence products and services in cloud-hosted environments and in remote customer-owned operation centers. Provide exceptional pre and post-sales technical support and service level assurance for all Ensequence deployed products and services. Work collaboratively with the product team, IT and professional services to ensure successful product and service deployments. Essential Functions:• Primary overseer and operator for the Ensequence off site data center.• Primary architect for VMware virtual environment, Solarwinds monitoring system, and cloud services in AWS and Rackspace.• Exhibit excellent communications skills with customers via email, phone, written documents and meetings. • Track and resolve customer issues. Drive high customer satisfaction through excellent customer responses, problem resolutions and relationships.• Participate in a rotating, on-call “after hours” operations team supporting key customers.• Perform day-to-day monitoring, technical diagnosis and remediation of defects in Ensequence deployed products and services.• Plan, acquire, prepare, install, configure, test, deploy and administer web, Windows and Linux server software products, applications and services. • Define, optimize and initiate processes for system maintenance, change management and data backup/recovery procedures.• Automate repetitive processes through scripting and task scheduling.Past and Current Projects:• Lead operations engineer for our system that serves 9000+ watermark applications onto NBCu networks at Comcast. • Lead operations engineer for our system that serves 180+ enhanced programs onto Spike network’s Bar Rescue, Tattoo Nightmares and Bellator programs.• Lead operations engineer for this system that served 100+ enhanced promotional ads for WeTV and Reelz on Samsung connected TVs.• Lead operations engineer for this hosted system that provided premium channel upgrade applications on Cinemax and HBO, and MTVN.

Portland, Or, Us

• Review product requirements and specification documents and provide commentary with respect to document completeness and clarity and product testability.• Apply principles of Software Quality Assurance to create test environments and planning documents such as QA Plans, Test Plans and Test Procedures based on customer broadcast infrastructures and use cases, product requirements and specification documents, and on other methods of information gathering.• Execute comprehensive tests of software under development utilizing detailed test plan documents, personal computers, servers, television broadcast infrastructure and set top boxes.• Create automated tests using test automation products and scripting languages.• Report clearly and accurately, and track to closure, product defects found in testing using bug tracking systems.• Work closely with QA team, engineering and product management to analyze and resolve product-related issues.• Prepare and maintain test systems, such as PCs, servers and broadcast systems (Windows, Linux and Mac).

Austin, Tx, Us

Real Estate Agent

Santa Clara, California, Us

• Execute comprehensive tests of software under development utilizing detailed test plan documents, personal computers, servers• Create automated tests using test automation products and scripting languages.• Report clearly and accurately, and track to closure, product defects found in testing using bug tracking systems.• Work closely with QA team, engineering and product management to analyze and resolve product-related issues.

• Co-Founder partner• Third Party Testing for CD Media and Web Portals• Hardware / software acquisition• Track and report defects• Generate test plans and use cases

• Software Testing• Hardware Testing• Web Client/Server Testing• Lead Role - Managed lab members, complied reports, direct contact with customers and CEO.

• Phone Technical Support• Hewlett Packard Product line

Bachelor’S Degree, Broadcasting, Computer Science

Ged