Shane Vertner Email & Phone Number

Hillsboro, OR, US

Bellingham, Washington, US

Burlingame, California, US

Lead a support team to ensure quick response time with a personal and professional feel. Managed customer issues with highly technical problems. Became the expect on product features and then trained team members on best practices. Managed live customers issues with SSH, K8s, Terraform, Ansible, Chef, Docker and every database type you can think of. Headed.

Chicago, IL, US

Ensure customers are successful and achieve their goals through collaborative planning management. Manage customer expectations, provide timely updates for management team. An integral role in the configuration and deployment of custom client applications. I use my technology skills to design web-based applications and collaborate with clients to leverage.

Portland, OR, US

Direct and coordinate the production of all interactive television applications for Ensequence including enhancement of cable network programming, national advertising, and network promotions. Directly manage relationships with national advertisers, agencies, cable networks, and distributors. Establish the production workflow for the delivery of.

Portland, OR, US

• Ensure the proper operation of Ensequence products and services in cloud-hosted environments and in remote customer-owned operation centers. Provide exceptional pre and post-sales technical support and service level.
• Primary overseer and operator for the Ensequence off site data center.
• Primary architect for VMware virtual environment, Solarwinds monitoring system, and cloud services in AWS and Rackspace.
• Exhibit excellent communications skills with customers via email, phone, written documents and meetings.
• Track and resolve customer issues. Drive high customer satisfaction through excellent customer responses, problem resolutions and relationships.
• Participate in a rotating, on-call “after hours” operations team supporting key customers.

Portland, OR, US

• Review product requirements and specification documents and provide commentary with respect to document completeness and clarity and product testability.
• Apply principles of Software Quality Assurance to create test environments and planning documents such as QA Plans, Test Plans and Test Procedures based on customer broadcast infrastructures and use cases, product.
• Execute comprehensive tests of software under development utilizing detailed test plan documents, personal computers, servers, television broadcast infrastructure and set top boxes.
• Create automated tests using test automation products and scripting languages.
• Report clearly and accurately, and track to closure, product defects found in testing using bug tracking systems.
• Work closely with QA team, engineering and product management to analyze and resolve product-related issues.

Austin, TX, US

Real Estate Agent

Santa Clara, California, US

• Execute comprehensive tests of software under development utilizing detailed test plan documents, personal computers, servers
• Create automated tests using test automation products and scripting languages.
• Report clearly and accurately, and track to closure, product defects found in testing using bug tracking systems.
• Work closely with QA team, engineering and product management to analyze and resolve product-related issues.

• Co-Founder partner
• Third Party Testing for CD Media and Web Portals
• Hardware / software acquisition
• Track and report defects
• Generate test plans and use cases

• Software Testing
• Hardware Testing
• Web Client/Server Testing
• Lead Role - Managed lab members, complied reports, direct contact with customers and CEO.

• Phone Technical Support
• Hewlett Packard Product line

Bachelor’S Degree, Broadcasting, Computer Science

Ged