Computer Technician
CurrentProvide telephone support for non-technical end users utilizing IC telephony clientProvide remote PC break fix/troubleshooting utilizing Bomgar/Safelink software Maintain detailed case notes using Netsuite ticketing systemSupport Windows 2000, XP, Vista, Windows 7 and all Macintosh operating systemsDiagnose and remove malware infections utilizing: Malwarebytes, Highjack This, Combofix, CCleaner and various other virus removal software Support peripheral devices including:… Show more Provide telephone support for non-technical end users utilizing IC telephony clientProvide remote PC break fix/troubleshooting utilizing Bomgar/Safelink software Maintain detailed case notes using Netsuite ticketing systemSupport Windows 2000, XP, Vista, Windows 7 and all Macintosh operating systemsDiagnose and remove malware infections utilizing: Malwarebytes, Highjack This, Combofix, CCleaner and various other virus removal software Support peripheral devices including: printers usb/networked/wireless, Blackberry, smart phones, platform gaming systems PS3/PS2/XboX/Wii Ipod, Ipad, mp3 players and external backup systems Support all end user software: all anti-virus software, MS Office, Open Office, all Adobe products, All DVD/CD playback and recording software, all photo editing software, remote security surveillance and DVR softwareSupport email clients: Outlook/Thunderbird/Incredimail/MSN/AOLSupport Internet browsers: Windows Internet Explorer, Netscape, Mozilla Firefox, Google Chrome and SafariProvide phone and remote setup and support for all home networking scenarios Show less