Robert Walters Email & Phone Number

Las Vegas, Nevada Area

Remote Windows PC network support.Full time regular employee.

Remote

Remote Windows PC network support.

Installation and Support of Point of Sale Software in various venues from cafeterias to major hotel/casinos.Installation of Server Hardware and Client interface software for the Infogenesis POS system.Worked closely with Development and Project Management to solve our customer's needs and expectations with regards to product functionality.Developed plans and ideas to solve unique customer problems and presented those to the Support and Development staff.Training end users, IT staff, and Management personnel on the features of the software.Training support personnel on the hardware and software necessary for smooth operations.Supervising Team Leader and mentor for fellow installers with regards to upgrading obsolete software to current standards.Team Leader on large installations supervising 3 to 10 fellow installers.Project Planning, documentation and task scheduling.

Responsible for the day to day operations of a $1.5 million restaurant including guest service, inventory and labor control, profitability, employee development, and sales building in an established market.Succeeded in completing all requirements for certification by Burger King Corporation to become a Certified Restaurant Trainer. Developed and implemented training programs to launch new products and equipment at restaurant level.Serve Safe certified by the National Restaurant Foundation

PC Computer component level repair and service for in house service contracts.Scripted installation of Local Area and Wide Area Network equipment.Assisted remote technical support personnel with trouble shooting on-site problem solving by being able to accurately describing any problem and following instructions to solve the problem.

Managed day to day operations of the slot department for one of the largest casinos in Reno.Responsible for guest relations and employee training and development.Set up training programs to teach employees gaming compliance and cash handling procedures as mandated by the Nevada Gaming Commission.