Stephanie Wang Email & Phone Number

Folsom, Ca, Us

United States

Managed special projects for creating and updating content for practice tests, working with both an internal team as well as external vendors. Continued Accounting tracking and communication, and other Operations duties.

United States

Onboarded and led new Support team members, in addition to previous responsibilities for QA management, Accounting tracking and communication, and other ad-hoc project management. After 1 year of managing QA, transitioned the QA process to a different team by strategizing best practices, facilitating communication between teams, and onboarding new members.

United States

Provided support for customers and partner organizations through Zendesk email, phone, and chat. Coordinated and managed Quality Assurance testing process for biweekly software releases, while performing QA testing for multiple websites and online systems. Tracked payments received from partner organizations through QuickBooks and Stripe. Communicated and resolved clients' and partners' billing questions, past due invoices, and disputes. Wrote and maintained help desk articles for customers, as well as internal process documentation.

Los Angeles, Ca

Created detailed dialogue lists of feature films for voice-dubbing production by transcribing English dialogue. Researched and wrote annotations for colloquial, slang, idiomatic, and technical phrases and historical, literary, and cultural references to ensure accurate translation for international distribution. Timed and formatted subtitles to create spotting lists of feature films for translation. Quality-checked the English translation of foreign language movies and TV shows. Tested new software and workflows and coordinated communication between the software developers and my department. Wrote and updated training manuals and style guides. Wrote shot-by-shot continuity descriptions of films. Created and formatted Combined Dialogue and Spotting Lists (CDSLs) and Combined Continuity and Spotting Lists (CCSLs).

Los Angeles, California, United States

Segmented, labelled, and organized sound waveform files using Praat software.

University Of California, Los Angeles

Trained PLFs to assess and understand their clients' needs, to communicate effectively, and to solve problems. Mentored a team of 12 PLFs, liaising between them and the director and meeting with them one-on-one. Scheduled 40 employees weekly across four locations and maintained records of hours for my team. Reviewed nearly 70 new-hire applications; coordinated and interviewed over 30 candidates to hire new PLFS for the upcoming year, maintaining the standards of the writing center and making sure the transition from year to year is smooth.

University Of California, Los Angeles

Advised undergraduates on the writing process in one-on-one consultations. Represented the Writing Center and publicized our resources in emails, class announcements, and resource fairs. Planned workshops for specific writing topics, such as crafting cold emails and formatting an effective resume. Tutored communication skills for an English-as-a-second-language college course and a summer high school program.

Sacramento, Ca

Led the project to create the first video newsletter and wrote and established a modular template for its script. Wrote, edited, and proofread blog and social media content about the office’s events and related public policies. Represented the office as a point of contact for local newspaper advertisement teams during a special project. Provided support for the office by answering the phone, sending mail, and performing other administrative tasks.

Trinity College Dublin

Established and led a team of five copy editors to review content for technical errors before it is published in print and online. Integrated the process of copy editing into the existing publishing process to make the entire system more efficient.

Los Angeles, California

Read and provided coverage for scripts in development, evaluating their quality in a fast-paced environment.

University Of California, Los Angeles

Prepared food, served customers, and cashiered transactions in a fast-paced environment with a high volume of customers.

B.A. English With A Minor In Linguistics

Study Abroad, English And Linguistics

Activities and Societies: The University Times, Literary SocietyUniversity of California Education Abroad Program, 2015-16 Academic Year.

Education record

Traveled to Ireland for a one-year program for English and linguistics at Trinity College Dublin