Paul Swank Email & Phone Number

Northern California, Bay Area

Maintain and repair Molecular SystemsManage Cost to ServeManage Inventory levelsMaintain a High Level of Customer SatisfactionManage MTTR and MTBF within expected levels

Northern California

• Maintain and repair, Multiple vendor Chemistry, Hematology, Coagulation and Microbiology lab analyzers within assigned territory
• Manage support logistics for assigned territory
• Perform cost savings when appropriate
• Manage equipment and documentation within a regulatory database
• Provide On Call, emergency service and logistical support to all Adventist Health Facilities on the US West Coast

Bay Area And Northern California

• Maintained and repaired Chemistry and Immunology Analyzers
• Built and maintained customer relationships
• Managed assigned instrumentation within a territory
• Maintained a high level of customer satisfaction
• Mentored and supported regional field engineers with second level support services
• Manage Inventory, MTTR, MTBF and RTTM (Real-time Task MGMT) through PRISM device.

Bay Area And Northern California

• Acted as the relief manager for the Region as needed.
• Maintained and repaired Chemistry, Immunology, Urinalysis and Molecular equipment
• Resolved technical issues through scheduled and emergency service calls
• Mentored and supported regional field engineers with second level support services
• Provided On Call emergency service and support to the Northern California, Bay Area region
• Managed and maintained additional territories for extended periods of time

Bay Area And Northern California

• Maintained O.E.M. and competitors steam sterilizers, steam generators, tunnel washers, ultra sonic washers, O.R. tables, lighting and scrub units through scheduled and unscheduled maintenance
• Provided plumbing and electrical consultation, installation and repair as needed to customers
• Maintained and procured new equipment sales, product upgrades, consumables and contracts
• Provided additional Regional coverage for extended periods as needed.
• Provided additional customer training and logistical support as needed or requested

Redwood City, CA

• Maintained Dialysis instruments from multiple vendors and D.I./R.O. (Deionized or reverse osmosis water systems)
• Helped setup and maintain Acute Dialysis Programs at various hospitals in the greater San Francisco Bay Area
• Wrote Policies and Procedures for supporting the program
• Created and maintained a mobile repair parts bank, contributing to a reduction of >50% in follow up calls to complete repairs
• Maintained consumables inventory at all Acute Hospital sites
• Provided troubleshooting assistance and scheduled maintenance to all facilities within the greater San Francisco Bay Area

Katterbach, Germany

Maintained and repaired electronic analog and digital fire control systems as well as: electrical, electro-mechanical, pneumatic and hydraulic aircraft armament sub-systems of the AH-64 Apache, AH-1 (S) Cobra and OH-58 Helicopters.

Clinical Lab Equipment Technology, Biomedical Technology/Technician

Aircraft Armament And Missile Systems Repairer, Aviation Electrical And Electronics, E4/Specialist