Swarnim Gauli Email & Phone Number

United States

1. Efficiently resolve Level 1 and 2 tickets within specified SLAs, ensuring minimal disruption to operations and user satisfaction.2. Ensure compliance with HIPAA regulations, meticulously handling sensitive information including Protected Health Information (ePHI) and adhering to cybersecurity frameworks to maintain data confidentiality and integrity. 3. Responsibly handling tickets routed from clients and patients, meticulously assessing issues, and providing effective solutions. When needed, escalate to subject matter experts following established protocols.4. Stay current with evolving industry trends and technological advancements, integrating new knowledge into daily practices to optimize service delivery.5. Regularly review hardware product offerings, maintaining an updated list of approved products to streamline procurement processes and ensure compatibility.6. Monitor service-ticket boards vigilantly, swiftly assigning tasks to the appropriate resources for timely resolution and efficient workflow management.7. Conduct thorough troubleshooting of user devices, including computers, laptops, tablets, and servers, as well as executing password changes promptly to maintain system security.8. Proactively manage server and desktop updates, utilizing RMM software to ensure they remain current with Microsoft and third-party patches, virus definitions, and malware protection measures.

Greater Minneapolis-St. Paul Area

• Patched and configured applications used for development and production such as Adobe CC, MS Office to guarantee security compliance• Provisioned multiple Windows-based workstations and administered Windows Security and Firewall inbound rules ensuring security of the network• Led the implementation of new payment system used for card transactions ensuring minimal disruption and conducted training sessions for team members• Utilized cloud computing platforms such as MS 365 (Outlook, SharePoint) for email and file sharing showcasing streamlined collaboration and productivity

St Cloud, Minnesota, United States

• Provided on-site assistance to conference attendees experiencing Wi-Fi connectivity issues and troubleshooting network, browser, and device configurations• Resolved browser-related issues by clearing cache and cookies, adjusting browser settings, and providing guidance on accessing online resources• Ensured smooth presentation experiences by troubleshooting audiovisual equipment such as projectors, screens, microphones, and speakers