- Monitoring day-to-day Operation process starting from Pre-Shipment, and On-Shipment phase- Coordinate with other stakeholders in any cases during the shipment process and make decisions to solve the problems.- Ensure the Fulfillment rate of shipment achieves the company's target- Ensure On-time Pickup and On-time Destination achieves the company target.- Managing Customer Success Team to give the best response and report to Shippers ( 50+ Active Shippers)- Managing Traffic Planners in sourcing the best Transporters to fulfill the order from shippers- Managing Traffic Controllers in monitoring day-to-day on-shipment process to maximize quality of the shipments

- Maintain & execute onboard vendor lastmile, referral, midmile & motorist project related to contract and terms & conditions- Monthly report vendor performance review and execute to vendor based on performance result- Solving any issue & training terms and condition applied- Synchronizing & auditing data all vendor

-Managed trucks daily and make sure trucks arrive in accordance with the SLA with customers. -Trained and analyzed driver app usage monthly and increasing product usage. -Resolved high-level issues concerning incidents to high-value claims and dealing with both truck owners and customers. -Participated in scoping for product app for logistics from scratch to build a dashboard for planning and live monitoring that is visible for transporters / truck owners.

-Managing fleets all region. -Handling troubleshooting on fleetdashboard. -Maintaining and managing 150 vehicles of rekan anakbangsa. -Handling project "vehicle ownership program”. -Providing drivers data joining KIR to the third party

Fleet Partner- On boarding and deliver support to new and existing driver-partners in Indonesia.- Incentive weekly for fleet partner.- Increased the number of utilization of partner’s new Apps.- Trained, coached, and guided BAs to drive quality and efficiency metrics.- Handled escalations of more difficult support interactions.- Weekly report.Taxi Project- On boarding new driver & support daily operation through operational oversight and analysis.- Training Driver Apps Uber (Info session).- Driver & Rider survey.- Survey Driver Tiara in Airport.- Maping Location Pick Up for Tiara Airport.Vehicle Solution- Work with operation manager in some project to increase the growth of driver partner. - Analyzed the needs of high value partner and determining how operations can be altered in order to best meet the partner's needs.- Project Ubermobil.net, t.uber.com/sewasingkat (Eagle Taxi), t.uber.com/sewamobiljangkapanjang, t.uber.com/belimobilbaru- Support business partners from the rental & showroom. - Connecting to many driver no vehicle to showroom for leasing (by Whatsapp, phone & email).

- Virtual On Boarding New Driver- Support Account Error- Reupload Document Vehicle- UberDOST training user- Regristation new driver partners from UberDOST- Monitoring refferal user UberDOST- Payment to User UberDOST- Project UberKejutan

- Purchasing and inventory control.- Maintain delivery schedule.- Create a reciept of goods required for the warehouse operation.

Ranch Market- Sells the product,- Responsible for the restock inventory,- Responsible for keeping the records of the products, damaged product, sales and requirements.- Sharing products knowledge on the team.- Handling Sub-Store of Ranch Market.