Sydney Dyer Email & Phone Number

United States

San Antonio, Tx, Us

Responsible for Curriculum Design, Content Creation, and Project Management for H-E-B Digital’s early talent program: Level Up.Learn more about the program here!: https://www.youtube.com/watch?v=qz55ocN_-SYBuilds technical and non-technical curriculum, content, and sessions for Digital Partners. I partner with SMEs across the organization to build training and learning opportunities.Created and manages a mentorship program to help guide and support early talent Partners in their first year.Collaborates with HR and leadership on strategy and alignment for learning objectives and learning solutions.

Austin, Tx, Us

Built curriculum and onboarding programs for technical teams.Built a Certification program for external customers to promote self-service opportunities.Created 30+ articles for internal and external documentation for internal teams and customers.Created and managed 5 training programs through an agile process.Built courses and simulations in Articulate Rise, Articulate Storyline, and Camtasia for asynchronous content. Worked with SMEs, Product Owners, and Leaders to deliver curriculum, onboarding plans, and training content creation needs.Created and managed courses and learning plans through the company's LMS.

Austin, Tx, Us

Designed and delivered effective instructor-led training such as webinars and small group sessions with a focus on hands-on activities and application of knowledge obtained by asynchronous content.Interpreted and synthesized content points from a curriculum outline and create dynamic, representative materials that engage and stimulate learners.Created and maintained training programs.Helped design and develop learning solutions managing subject matter process and interactions which meet the organization's needs, are relevant and innovative, and have a high impact on individual and team performance.Identified opportunities to improve the quality and integrity of the curriculum development process.Collaborated with SMEs, staff members, and possible other designers to create uniform curriculum content.Project managed the delivery of the content from inception through execution.Responsible for end-to-end solution delivery, ensuring timely delivery of high-quality project deliverables through effective team communications and focus on quality of training for an organization. Worked with Product Owners to secure all resources necessary to deliver on goals including SMEs, instructors or others involved.Assisted managers with coordinating and documenting training requirements.Assisted with development and maintenance of department training matrices.Created e-learning courses and activities through Articulate and Camtasia.

Austin, Tx, Us

Debug and troubleshoot full stack environment that encompasses issues ranging from initial HTTP calls within browsers to Python APIs designed to connect Microsoft SQL databasesInterpret XML log files, debugging failed API calls, and executing SQL queriesTroubleshoot/resolve customer problemsAnswer phone calls in a high-paced environment within acceptable service levelsAccurately record cases, including customer comments, proper categorization, and fully document issues for quick resolution without requiring additional contact with the customer to obtain detailsAccurately establish and record case priorityDe-escalate customer concerns and provide resolutionUse available tools, procedures, instructions, and documents to resolve technical problemsThoroughly document all research/conversations utilizing a case tracking systemProvide regular updates to customers regarding ongoing troubleshooting and resolution effortsManage an individual open case queue, while being assigned new cases on a daily basisEscalate unresolved problems to the appropriate resources and departments in accordance with published guidelinesFollow internal change control process to implement any required product modificationsAssist with testing emergency product fixes received from Product DevelopmentMake data or configuration edits in a production environmentWork closely with employees in other functions, such as implementations and developmentCreate SQL parameter based reports

Leander, Texas, Us

● Trained and supported 200+ staff on strategies for classroom management and content creation.● Created and updated templates, training documentation, and presentations to drive exceptional learning results while reducing internal resource needs.● Created videos and documentation for asynchronous learning. ● Project management within the team to make sure timelines were correct and deadlines were met. ● Researched and implemented best practices and used them in all training events.● Utilized a Learning Management System to monitor and manage curriculum throughout the year.● Interpreted and analyzed data for 250+ learners in order to optimize their learning experience and reach objectives.● Created and adapted a virtual learning environment for 200+ learners at home.● Created effective learning content for staff to promote engagement for 250+ learners. ● Participated and supported the district with curriculum writing for 1000+ learners. ● Designed, developed, and delivered high-quality interactive lessons and assessments to drive performance and achieve learning goals for 150+ people with different learning styles. ● Created surveys and received feedback from 250+ learners to reduce misunderstandings to improve content comprehension. ● Organized and helped manage events for 250+ staff and students.

Round Rock, Tx, Us

● Trained and presented student-centered strategies to 150+ staff members geared toward increased productivity. ● Improved passing rate from 60% to 90% for The State of Texas Assessments of Academic Readiness (STAAR). ● Responsible for 150+ student growth and development every year. ● Interpreted and analyzed data for 150+ learners in order to drive successful outcomes. ● Researched best practices and used them in the classroom and presented to 50+ colleagues. ● Planned and monitored the implementation of technology-based instruction for 200+ learners.● Created effective learning content for staff to promote engagement for 150+ learners. ● Consulted with the team to help influence development plans that help team members to achieve their performance goals.

Round Rock, Tx, Us

• Taught English III classes.• Establishes clear objectives for all lessons and projects.• Created lesson plans and conducted tutorials.• Taught students how to write a strong argumentative essay.• Taught students how to deconstruct an SAT passage for the writing portion of the SAT.• Created, administrated, and scored assessments. • Communicated often with parents through email and phone calls.• Conference with students, administrators, and parents.• Managed a classroom on a daily basis.• Attended professional development training on ELL students and Special Education.

Round Rock, Tx, Us

• Created lesson plans, assisted teachers, and tutored students. • Taught lessons in English I and II classes.• Taught students how to annotate a passage.• Taught students how to write an expository essay.• Graded student assignments and assessments.

Turin, Turin, It

● Reviewed reports and recommended changes to improve copy flow. ● Proofread and edit 50+ research papers across numerous disciplines for clarity, concision, and consistency. ● Reviewed each document for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards. ● Assisted in editing copies of novels before publication.

Master Of Education - Med, Curriculum And Instruction

Bachelor Of Arts - Ba, English Language And Literature, General