Sydney Macinnis Email & Phone Number

Tucson, Az, Us

Tucson, Az, Us

Coordinate and manage project milestones and timelines for multiple concurrent On Market Support projectsResponsible for identifying, planning, and tracking documentation deliverables through project lifetimeSupport Engineers and Product Owner in managing project communication to leadership and relevantstakeholdersManage and lead meetings with stakeholders to develop project timelines and ensure alignment across all involved departmentsMaintain team ADO board to ensure proper setup, organization, and planningAssist Product Owner and Scrum Master in leading Agile planning eventsDevelop and modify best practice documents to streamline workflows and enhance efficiency

Spearheaded cross-functional collaboration with data scientists to construct an innovative expense decision model, resulting in a remarkable 50% reduction in annual police report expenses.Skillfully analyzed profit and loss reports to gain insights into Loss Adjustment Expense spending, subsequently providing valuable recommendations for external vendor audits and driving expense reduction initiatives.Pioneered the development of a robust expense tracking metric, facilitating the monitoring of expense reduction relative to claims processing, thereby improving efficiency.

Developed and implemented technical skills through rotations to new departments every 3-6 monthsSupervised a team of 8 Claims adjusters and improved performance by 10 points month over monthSupervised a team of 10 service agents and achieved top quartile results month over monthAnalyzed data to identify trends in performance and develop coaching plans for service agentsProvided daily coaching to agents to improve performance and achieve high results based onGEICO’s metricsDe-escalated customer concerns and frustrations via empathy and clear explanation fo GEICO’sprocessesCoordinated 17 summer interns to recruit future leadersCo-managed summer internship and achieved 80% overall program satisfactionScheduled meetings and projects for summer interns to gain hands on business leadershipexperienceManaged 100+ pending case load of open claims as the lead adjusterNegotiated bodily injury claims with attorneys and injured parties to reach fair settlementAnalyzed facts of accidents to ensure they did not breach conditions of the GEICO policy contract

Conducted a comprehensive assessment of the mailroom operations, leading to the implementation of streamlined processes that effectively reduced staffing needs by 33% and significantly enhanced operational efficiency.Innovatively established a reporting tracking system for Claims and Sales, offering a comprehensive overview of departmental reports, thereby simplifying reporting management.Expertly managed communication channels between stakeholders and Data analysts to ensure the timely completion and accuracy of report requests.Diligently reviewed all reporting requests for Sales and Claims, ensuring alignment with the department's mission and vision.Collaborated proactively with Data analysts to assist in report development and the identification of accurate data sources.Worked closely with the Sales and Claims Strategy Manager and the Organizational Planning team to formulate realistic and data-driven goals and Key Performance Indicators (KPIs) for 2023.

Renton, Washington, United States

Buffalo/Niagara, New York Area

Coordinate with the events team to organize and plan travel, accommodations, and events for 16 companies for 43North finals weekResearch available activities in the Buffalo area to plan quality of life events for past 43North winners

Buffalo/Niagara, New York Area

Work with foundation leadership to implement game day 50/50 raffle Communicate with 60 volunteers about game day responsibilities and regulations

Buffalo, Ny

Designed general marketing materialsWrote a grant to secure funding to implement a Ball Bin System forunderprivileged youth in Western New York

Amherst, Ny

Assist with facilitating fun and engaging events that aim to recruit prospectivestudentsDirect and supervise 15+ student workers during eventsAct as a student ambassador for the college

Buffalo, New York

- Completed project to improve GEICO’s interpersonal communication- Performed SWOT analysis to compare GEICO to its competitors- Enhanced leadership skills through corporate trainings- Fundraised approximately $900 for Colorectal Cancer Alliance

Yellowstone National Park

Assisted in processing over 25,000lbs of laundry dailyHiked nearly 200 miles to join the Yellowstone 100 mile club

Lousiville, Co

Maintained customer relationship databaseHelped cultivate a motivated and efficient work environmentCompleted administrative tasks