Syed H. Email & Phone Number

London, Gb

London, England, United Kingdom

Providing end user IT Support and assistance to all EMEA users and also extending out to Global users.- Provide support via JIRA service desk, Zoom phone & face to face- Setup and audit Windows 10/11, Ubuntu & Mac devices- Microsoft Active Directory administration- LDAP administration- Google Workspace administration, GAM- Kaspersky antivirus administration server- Windows Defender- Install software and repair hardware- Video conferencing software (Zoom, Google Meet, GoToWebinar)- iPhone/Android setup and administration- Group Policy- MDT administration- PowerShell automation- Onboarding new hires training and induction

Holborn

As a Specifications Technologist, I was responsible for overseeing the creation and maintenance of detailed product specifications, ensuring accuracy and compliance with customer and regulatory requirements. My key contributions included:Product Specifications: Developed and completed finished product specifications, ensuring alignment with critical timelines and customer requirements, achieving accuracy and quality control.Artwork & Packaging Approval: Collaborated with the design studio, artwork house, product technologists, and suppliers to finalize and sign off on artwork for each product. Ensured packaging met quality standards and adhered to timelines set by the design studio.System & Documentation Management: Regularly updated and maintained retailer online systems and internal databases, ensuring specifications and site details were accurate and up-to-date.Customer & Audit Support: Managed customer interactions professionally, contributing to customer audits and visits while leading discussions in my areas of expertise.Quality Audits: Conducted audits as part of the internal audit team to uphold quality standards.Technical Data Administration: Inputted and managed data related to customer complaints, KPI reports, and analytical data, supporting the technical systems team as needed.Project & Nutritional Compliance: Administered and completed projects that supported compliance with the Quality Management System, including nutritional verification

Euston, England, United Kingdom

As an Application Support Analyst, I collaborate closely with diverse groups across the hospital, including both medical and non-medical staff. I communicate effectively with users and managers to identify, troubleshoot, and address issues with system functionality, ensuring a smooth user experience. I work alongside third-party vendors and internal IT teams to resolve issues promptly, maintaining a strong focus on delivering timely and effective support across departments.During my time I undertook intensive training in an American electronic patient records (EPR) software, in preparation for its launch across UCLH. My training covered a range of departments, including Clinical Coding, Gastroenterology, Administration, and both inpatient and outpatient nursing.Upon go-live, I was stationed at the Royal National Throat, Nose, and Ear Hospital (RNTNE), where I provided guidance and support to consultants, administration, nurses, theater staff, and surgeons. I focused primarily on inpatient wards and operating theaters, where the workload was particularly time-sensitive. Later, I was transferred to the UCLH main tower to train consultants in the outpatient department and support staff across the hospital.

London, United Kingdom