Sylvia Ramos Email & Phone Number

Washington Dc-Baltimore Area

Bethesda, Maryland, United States

• Led MBS disclosures for securitization operations, with platform fully operational after successful rollout in second quarter of 2019.• Engaged in continual software improvements via quarterly releases.• Streamlined operations to implement improved control environment.• Prioritized software defect remediation.• Created and maintained relationships with Fannie Mae and Freddie Mac, enabled collaboration, and fostered environment for alignment between the two.• Elicited requirements for transformation and developed procedures, controls, and test scenarios.• Wrote RFP for new development vendor, participated in selection, and expedited rewrite.• Created MBS disclosures and served data vendors, such as Fidelity Investments and Bloomberg.

Herndon, Virginia, United States

• Streamlined process and reduced costs, and charged with maintaining SDMU system for managing default solutions.• Led business analysts and subject matter experts in credit loss and loss mitigation, with several teams located in Dallas.• Directed team that analyzed processes and documented potential solutions during reduction of headcount, leading to no loss of functionality or throughput.• Responded to numerous audit requests due to new company oversight.• Prepared documentation for automating manual procedures

Herndon, Virginia, United States

• Spearheaded ongoing production support for 12 mission-critical systems.• Contributed to strategic planning for turnover of level 1 and 2 support to third-party vendor.• Supervised embedded team in real estate owned center in Dallas.• Assessed systems, increased capacity, modernized, and transformed workforce.• Trained and developed talent by rotating, mobilizing, and motivating exceptional performers, guarding against frustration and burnout.• Provided continuous information to executive leadership.• Designed new metrics to illustrate unprecedented situation and response.

Herndon, Virginia, United States

Mobilized rewrite of reverse mortgage servicing system, replacing 13-year-old NeXTSTEP system (CHEERS) with Java’s J2EE. Initiated and completed rewrite of SURF, portal used to submit transactions and retrieve reports. Guided development of system to comply with Servicemembers Civil Relief Act. Shaped expertise in legislation and implementing policies. Supervised production support for eight applications, including two deemed financial reporting applications for Sarbanes-Oxley compliance. Facilitated development of application used to provide data to financial restatement. Delivered modern maintainable systems that met all needs of business and regulators.

Washington, District Of Columbia, United States

Oversaw development of strategic J2EE business systems in support of quality assurance, delinquent loan workout, and loan foreclosure business units. Initiated budget, scope, and development of Anti-Fraud Case Management System (FCMS) for new customer in CLMS. Implemented quality assurance business system and secured additional funding for distributed workflow functionality. Built one of the first Fannie Mae J2EE web-based analytical systems, providing decision support analytics for working out delinquent mortgage loans. Integrated budget consolidation and planning.

Washington, District Of Columbia, United States

Supported several legacy mainframe systems after companywide Y2K push. Supervised 15 software professionals. Fostered new ideas and enabled rotation and training opportunities for direct reports. Strengthened camaraderie across entire software service team to reduce stigma of working with older technology. Utilized quantitative management techniques to manage quality assurance and customer satisfaction.

Washington, District Of Columbia, United States

Started as a business systems trainee (BST). Progressed through the training program, receiving increasingly complex assignments. Worked on all facets of the software life cycle, including production support and software development. Served as project lead for Y2K testing and certification of business systems.

Concord, Nh And Baltimore, Md

Conducted and led examinations of banks in a variety of inspections: safety and soundness, electronic data processing, compliance, and trust operations.

Mps, Industrial/Organizational Psychology

Industrial/Organizational Psychology Seminar in Social Psychology Introduction to Data Analytical Procedures in I/O Psychology Decision.

Bachelor Of Arts (B.A.), Economics