Symone Lee Email & Phone Number

Highly skilled in business relationship development, client service, call center operations, and leadership. Experienced in the continuous improvement of collection efforts, online technical support, and compliance functions that result in revenue growth, profitability, and customer retention. Key proficiencies include:• Trained new hires in collection procedures, handled escalated calls, conducted call monitoring sessions, and encouraged team development to meet monthly goals.• Reduced delinquency for assigned accounts through effective account management.• Expertise in auto loan and lease recovery, initiating contact with customers or agencies to negotiate recovery of collateralized balances.• Accurately documented customer account records based on actions taken.• Proficient in PCs, Microsoft Windows, and general intranet navigation.• Advanced knowledge of internet/phone operations and telecommunications call center processes.