Zoltan Szabo Email & Phone Number

Budapest, Hu

Budapest, Hungary

Budapest, Hungary

Hungary

Budapest, Hungary

Budapest

* Managing Director of the largest BT operations in Continental Europe with 2500 employees. * BT Global Lead for Customer Experience and Service Improvement.

Budapest

Reporting to Vice President of Contract Design Hubs, 120 employeesResponsible for:1) Building a brand new technical design shared service centre from scratch serving BT Global Services customers in the UK and continental Europe.2) Ensuring sustainable inflow of new hires to reach up to 120-150 employees. Ensure proper on-boarding and continuous development.3) Delivering operational and transformational KPIs.4) Driving Lean transformational and key strategic… Show more Reporting to Vice President of Contract Design Hubs, 120 employeesResponsible for:1) Building a brand new technical design shared service centre from scratch serving BT Global Services customers in the UK and continental Europe.2) Ensuring sustainable inflow of new hires to reach up to 120-150 employees. Ensure proper on-boarding and continuous development.3) Delivering operational and transformational KPIs.4) Driving Lean transformational and key strategic programs.5) Managing key stakeholder relation across BT. Show less

Budapest

Reporting to director of Commercial Operations, 50 employees.Responsible for: 1) Customer experience and process design and delivery 2) Channel capability and product design and delivery 3) Program management 4) Online capability development 5) Online sales (incl. delivery) and online selfcare (incl. ebill)

Budapest

Reporting to CEO, 50 employees.Responsible for:1) Customer experience and process design and delivery2) Channel capability and product design and delivery 3) Commercial governance4) Program management5) Online capability development• Created a new business unit with never existing functions defining its roles, responsibilities and hiring staff. Integrated it into the rest of the organization with interfaces and interworking defined.• Initiated a cultural… Show more Reporting to CEO, 50 employees.Responsible for:1) Customer experience and process design and delivery2) Channel capability and product design and delivery 3) Commercial governance4) Program management5) Online capability development• Created a new business unit with never existing functions defining its roles, responsibilities and hiring staff. Integrated it into the rest of the organization with interfaces and interworking defined.• Initiated a cultural change and set-up the first companywide multichannel customer experience program.• Designed a customer experience dashboard with clear KPIs in order to set baseline and monitor progress.• Launched strategic programs to improve the customer experience in sales and service functions.• Redesigned and implemented the company’s commercial governance as well as the product delivery process.• Designed and launched a company program to simplify its operation in all areas incl. commercial propositions, processes and systems. Show less

Budapest

Reporting to Customer Management Director, 80 employees (incl. contractors).Responsible for:1) Online capability development (online commercials, selfservice, social)2) Online sales and marketing3) Online marketing communication (incl. social media)4) Online, Telesales order fulfillment and logistics• Created a new business unit accommodating different online functions across the company. Defined the new unit roles, responsibilities, hired staff and designed… Show more Reporting to Customer Management Director, 80 employees (incl. contractors).Responsible for:1) Online capability development (online commercials, selfservice, social)2) Online sales and marketing3) Online marketing communication (incl. social media)4) Online, Telesales order fulfillment and logistics• Created a new business unit accommodating different online functions across the company. Defined the new unit roles, responsibilities, hired staff and designed their commission system.• Over two years in operation increased the consumer contract sales ratio in the online channel from 0.5% to 20%.• Designed and implemented a new logistics organization (incl. co-operating third parties) to match the increased sales volume and improve delivery quality measures.• Introduced revolutionary practices such as social shopping brand new to the entire Hungarian market and also the Vodafone World. Show less

Budapest

Reporting to the CTO, 10 employees.Responsible for technology strategy and business planning as well as technology processes.Built the Technology strategy team and its related processes. Integrated technology strategy planning into the company-wide strategy process.

Budapest

Reporting to the CTO, 80+ engineers, business analysts. Responsible for:1) AD&M (application development and maintenance) outsource management2) IT application (billing system, enterprise systems) development and operations3) Demand management, program and project management, vendor management.• Led the AD&M (IT application development) outsource project. Successfully managed the change and transferred internal staff and subcontractors to EDS.• Set-up… Show more Reporting to the CTO, 80+ engineers, business analysts. Responsible for:1) AD&M (application development and maintenance) outsource management2) IT application (billing system, enterprise systems) development and operations3) Demand management, program and project management, vendor management.• Led the AD&M (IT application development) outsource project. Successfully managed the change and transferred internal staff and subcontractors to EDS.• Set-up processes and KPIs supporting the new modus operandi. Managed the AD&M vendor making sure that development resource requirements as well as SLAs are met to support the customer facing units of Vodafone Hungary.• Set-up the Demand Management process, which sets clear priorities for TD developments, based on objective measures, such as ROI, strategy alignment.• Took a key role in forming the company’s 3 year strategy.• Led the development of company-wide project management methodology.• Member of the Vodafone Group CIO community shaping the company IT systems development activities and future IT strategy. Show less

Budapest

Reporting to the CTO, 90+ engineers. Responsible for:1) IN&VAS platforms and VAS development2) Program and project management of service developments3) Billing system development and operations.• Stabilized the billing system. The billing system related KPIs (accuracy, quality, and timing) were improved. Overall customer satisfaction significantly increased.• Set-up related inter- and intra-directorate processes, communication flows.

Budapest

Reporting to the CTO, 70 engineers.GSM, UMTS network design and optimisation. • Led the UMTS vendor selection program. Controlling several TD (technical directorate) departments’ tasks as well as that of the Legal and Procurement departments.• Vodafone became the second strongest competitor from quality point of view on the Hungarian market. In city areas neck-to-neck with the first one, while countrywide clearly outperforming third.• Led key projects such as building… Show more Reporting to the CTO, 70 engineers.GSM, UMTS network design and optimisation. • Led the UMTS vendor selection program. Controlling several TD (technical directorate) departments’ tasks as well as that of the Legal and Procurement departments.• Vodafone became the second strongest competitor from quality point of view on the Hungarian market. In city areas neck-to-neck with the first one, while countrywide clearly outperforming third.• Led key projects such as building and launching optical SDH network, implementing new network elements, which correspond to 20% of the installed base, in order to support Vodafone Hungary 30% annual traffic and customer growth. Show less

Budapest

Reporting to the Engineering executive, 25 engineers.Radio network optimisation.• Developed the Optimization and RNW measurement guidelines in Vodafone. Made these processes happen in the day-to-day business.• Led the long- and short-term network planning and budgeting within the Engineering department. It was the first Technical Network Plan being prepared in the company.• Developed GPRS dimensioning guidelines and successfully harmonized them with other OpCo’s of the… Show more Reporting to the Engineering executive, 25 engineers.Radio network optimisation.• Developed the Optimization and RNW measurement guidelines in Vodafone. Made these processes happen in the day-to-day business.• Led the long- and short-term network planning and budgeting within the Engineering department. It was the first Technical Network Plan being prepared in the company.• Developed GPRS dimensioning guidelines and successfully harmonized them with other OpCo’s of the Vodafone Nokia Club. Show less

Budapest

Reporting to the CTO, 60+ engineers. Product management and network design consultancy. • Launched the Ericsson Telecommunications Hungary (ETH)/ Network Consulting Service Delivery Centre (SDC). Actively participated in budgeting and recruiting.• During several month of operation successfully managed engineers on assignments all over the world from Japan, through Israel, Syria, Morocco, UAE, Saudi Arabia to Mexico. The Hungarian SDC has become one of the most successful and… Show more Reporting to the CTO, 60+ engineers. Product management and network design consultancy. • Launched the Ericsson Telecommunications Hungary (ETH)/ Network Consulting Service Delivery Centre (SDC). Actively participated in budgeting and recruiting.• During several month of operation successfully managed engineers on assignments all over the world from Japan, through Israel, Syria, Morocco, UAE, Saudi Arabia to Mexico. The Hungarian SDC has become one of the most successful and profitable service delivery units within Ericsson Worldwide.• Co-operated successfully with university departments and research laboratories in order to ensure the recruitment of well-educated graduate students. Established a mentorship program in which, eleven students completed their research projects or earned university degree.• Responsible for the product management of Ericsson’s wire-line and wireless product portfolio covering GSM, UMTS, IP and microwave network design and functionality as well as product management issues. Supported ETH organizational units and Hungarian GSM operators. Show less

Budapest

Reporting to the Head of Systems Engineering Department, 5+ engineers. Radio Network optimization and radio product management. • Managed the GSM/ UMTS Radio Network Planning and Optimization Service Unit of SDC (network consulting service delivery center)• Responsible for the pre-sales radio product management activities and network design.

• Managed a project to develop and launch an Oracle based reporting system in the oil and gas industry. Prepared the system design document and participated in the vendor selection process.• Developed several modules of a management information system in the banking sector.• Participated in process re-engineering, program module development and testing activities on SAP rollout projects.

Msc, Electrical Engineering/ Telecommunication

Mba, Management

Telecommunication

Exchange research program

Telecommunication

Exchange program

Telecommunication

Exchange program