• Manage payroll for property management company with approximately 500 employees in NY, NJ, CT and MI• Prepare new hires, leave of absence and terminations• Maintain time and attendance• Process payroll using ADP, Workforce Now version 8.0• Maintain benefits and workers compensation • Responsible for slight accounts payable

• Administered various human resources systems for company procedures including: ADP, PeopleSoft, HRN – Performance Management System, ICIMS• Managed annual headcount and vacancy reports for approx. 400 employees• Assisted in development and implementation of personnel policies and procedures • Assisted recruiters with scheduling interviews and tracking all qualified candidates • Teamed with Legal to ensure effectiveness and compliance of all hiring processes• Developed and administered new employee orientation for 1 to 30 new hires at a time • Assisted Amazon.com with the administration of benefits programs • Oversaw intership and mentor program for 24 high school students• Assisted with processing of immigration and visa renewals • Managed requests for Workers Comp, Short-term Disability and Leave of Absence

• Enter new vendors & maintained vendor information• Code invoices to proper General Ledger accounts• Identify areas for process improvement and implementation• Process Journal Entries and Employee expense reports• Manage weekly check runs and bank deposits with Wells Fargo Bank• Provide administrative support to Finance Department personnel

• Answer 300-500 telephone calls, email, and chat inquires while promoting new services • Research and resolved customer complaints to ensure satisfaction• Improve customer retention through programs and services• Process orders, addressed billing questions, and resolved technical issues• Provide content recommendations by effectively probing and utilizing personal knowledge of customers and content• Continually maintain working knowledge of all company products, services and promotions

• Use computerized system to respond to customer inquiries related to health and welfare benefits and retirement benefits in a call center environment • Respond to telephone inquiries and complaints using standard scripts and procedures• Gather information, researched and resolved inquiries and logged customer calls• Communicate appropriate options for resolution in a timely manner• Inform customers about services available and assessed their needs• Provide functional guidance, training and assistance to lower level staff• Manage work schedule to ensures accurate phone coverage • Monitor priority of calls and shifted escalated calls to assure resolution to problems• Prepare standard reports to track workload, response time and quality of input• Assist in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness