Tabitha Lee Email & Phone Number

As a Senior Customer Success Manager, I help Cisco's largest customers reach their event goals through the use of the Webex Events platform. I help transform an ordinary meeting into an EXPERIENCE filled with engagement, collaboration and content that leaves a lasting impression.-Head CSM and registration workstream owner for WebexOne, Cisco's flagship event. -Focus on retention and cross-sell/up-sell opportunities.-Developed a "Webex Events 101" training course to onboard large organizations to the platform.

Worked with Cisco's largest enterprise customers to increase usage and adoption of the Webex Events so ftware. Within a year of the role being created, was able to increase usage and adoption by over 42%.Collaborated with other Cisco teams to develop processes and promotional materials that would help us scale platform usage across the entire Cisco Suite.

As Senior Accountant Success Champion I managed a virtual team of over 40 accountants. I helped the most talented Expat Tax Accountants around the world build a thriving business that they could do 100% from home. My accountants specialized in expat taxes and I specialized in helping them provide the best customer journey possible. In addition to managing our Accountant Partners, I oversaw the Customer Service Department for Greenback and grew our company wide NPS score to a high of 94.Additional duties include:-Subject matter expert for the firm.-Worked cross functionally with our Marketing Department to host monthly webinars with hundreds regularly in attendance. -Ensured company wide sales goals were met and that the team was consistently hitting conversions of 30% or more.

*Oversaw all of the Sales and Customer Service for Greenback as well as being the internal Subject Matter Expert for all things expat tax related. *Closed hundreds of tickets weekly and resolved all customer complaints within one business day. Overall customer satisfaction ratings (NPS) of over 90%.*Trained and managed a team of Customer Champions with focus on high performance and achieving company wide KPI’s. *Converted new prospects for the company with consistently high conversion rates (30-40%). *Hosted live webinars and created YouTube videos teaching our audience about Expat Tax to drive views to our site. Specialized in taking complex tax topics and breaking them down into easy to understand pieces. *Monitored all of our Social Media channels and addressed any comments/messages that came in. *Collaborated with our accountant team to create hundreds of articles and content for the website. *Held weekly calls with customers and prospects as needed to convert or resolve issues. Dealt regularly with high net worth individuals.

Remote

Handled all incoming prospects with a focus on conversions for the company. Consistently met and/or exceeded company sales goals with 30%-40% conversion rates. *Was in charge of all of our Partnerships with other firms and helped cultivate and grow new partnerships in the Expat Tax space. This drove many people to our website and in turn helped grow the number of prospects I received.

Stoney Creek, On

Consulted for a small startup where I helped to develop their marketing materials and solidify their business concept. Expanded online presence through various sales channels (ebay, etc.).