Tabitha Lee Email and Phone Number
“Life is hard. Choose your hard.”For as long as I can remember, I have been tackling hard things. I receive a wild amount of gratification in finding areas of weakness or inefficiency and making them stronger and more streamlined.This trait is put to good use daily whether it be in improving internal workflows, or creating materials that help my clients solve problems. Increasing my FTP (fellow cycling nerds can relate), or planning routes that push me harder than I thought was possible. Perhaps hashing out product weaknesses and coming up with solutions that work for all stakeholders. In my never-ending quest to improve all things, I find myself being a lifelong learner as well. A “Tab of all Trades” so to speak. While this list is never ending, I have direct professional experience in the following. Professional Skills:Enterprise Customer Success | People Management | SaaS Revenue and Retention | Sales and Account Expansion | Event Planning and Engagement Strategies | TRACTION Principles | Forecasting | Marketing | Process Improvement | Onboarding Resource Generation | Expat Tax and Accounting | Data Analysis |
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Senior Customer Success ManagerCisco Nov 2023 - PresentAs a Senior Customer Success Manager, I help Cisco's largest customers reach their event goals through the use of the Webex Events platform. I help transform an ordinary meeting into an EXPERIENCE filled with engagement, collaboration and content that leaves a lasting impression.-Head CSM and registration workstream owner for WebexOne, Cisco's flagship event. -Focus on retention and cross-sell/up-sell opportunities.-Developed a "Webex Events 101" training course to onboard large organizations to the platform. -
Suite (Enterprise) Customer Success ManagerWebex Events (Formerly Socio) Apr 2023 - Nov 2023Worked with Cisco's largest enterprise customers to increase usage and adoption of the Webex Events so ftware. Within a year of the role being created, was able to increase usage and adoption by over 42%.Collaborated with other Cisco teams to develop processes and promotional materials that would help us scale platform usage across the entire Cisco Suite. -
Customer Success ManagerWebex Events (Formerly Socio) Nov 2021 - Nov 2023 -
Senior Accountant Success ChampionGreenback Expat Tax Services Apr 2020 - Nov 2021As Senior Accountant Success Champion I managed a virtual team of over 40 accountants. I helped the most talented Expat Tax Accountants around the world build a thriving business that they could do 100% from home. My accountants specialized in expat taxes and I specialized in helping them provide the best customer journey possible. In addition to managing our Accountant Partners, I oversaw the Customer Service Department for Greenback and grew our company wide NPS score to a high of 94.Additional duties include:-Subject matter expert for the firm.-Worked cross functionally with our Marketing Department to host monthly webinars with hundreds regularly in attendance. -Ensured company wide sales goals were met and that the team was consistently hitting conversions of 30% or more. -
Senior Customer ChampionGreenback Expat Tax Services Jun 2014 - Mar 2020*Oversaw all of the Sales and Customer Service for Greenback as well as being the internal Subject Matter Expert for all things expat tax related. *Closed hundreds of tickets weekly and resolved all customer complaints within one business day. Overall customer satisfaction ratings (NPS) of over 90%.*Trained and managed a team of Customer Champions with focus on high performance and achieving company wide KPI’s. *Converted new prospects for the company with consistently high conversion rates (30-40%). *Hosted live webinars and created YouTube videos teaching our audience about Expat Tax to drive views to our site. Specialized in taking complex tax topics and breaking them down into easy to understand pieces. *Monitored all of our Social Media channels and addressed any comments/messages that came in. *Collaborated with our accountant team to create hundreds of articles and content for the website. *Held weekly calls with customers and prospects as needed to convert or resolve issues. Dealt regularly with high net worth individuals. -
Sales And Partnerships ManagerGreenback Expat Tax Services Jun 2012 - May 2014RemoteHandled all incoming prospects with a focus on conversions for the company. Consistently met and/or exceeded company sales goals with 30%-40% conversion rates. *Was in charge of all of our Partnerships with other firms and helped cultivate and grow new partnerships in the Expat Tax space. This drove many people to our website and in turn helped grow the number of prospects I received. -
Sales And Marketing ConsultantThe Gentlemen'S Wood Reserve May 2011 - Jun 2012Stoney Creek, OnConsulted for a small startup where I helped to develop their marketing materials and solidify their business concept. Expanded online presence through various sales channels (ebay, etc.).
Tabitha Lee Skills
Tabitha Lee Education Details
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Emphasis On Marketing And Advertising
Frequently Asked Questions about Tabitha Lee
What company does Tabitha Lee work for?
Tabitha Lee works for Cisco
What is Tabitha Lee's role at the current company?
Tabitha Lee's current role is Customer Success at Cisco | SaaS Sales and Retention | Data Storyteller | Event Planning and Engagement Specialist.
What schools did Tabitha Lee attend?
Tabitha Lee attended Ferris State University.
What skills is Tabitha Lee known for?
Tabitha Lee has skills like Direct Marketing, E Commerce, Social Media, Public Speaking, Online Marketing, Account Management, Sales, Mobile Marketing, Market Research, Digital Marketing, Advertising, Google Adwords.
Who are Tabitha Lee's colleagues?
Tabitha Lee's colleagues are Linkin Member, Paul Yapi, Jakob Weber, Zyaire Johnson, Bryant Ricardo Serrano Sánchez, Vogel Wolters, Jeffrey Riehle.
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Tabitha Lee
Workforce Management Leader Specializing In Custom, Innovating Solutions That Empowers Workers To Work Where They Want, When They Want, Doing Work That They Love.Prior Lake, Mn1bestbuy.com -
4arkansas.gov, acxiom.com, gmail.com, fisglobal.com
1 +150153XXXXX
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Tabitha Lee
New York, Ny3robinhood.com, apsu.edu, pinterest.com -
Tabitha Lee
San Francisco Bay Area4gmail.com, gmail.com, care2services.com, care2team.com3 +151038XXXXX
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