Tabitha Lee

Tabitha Lee Email and Phone Number

Customer Success at Cisco | SaaS Sales and Retention | Data Storyteller | Event Planning and Engagement Specialist @ Cisco
san jose, california, united states
Tabitha Lee's Location
Traverse City, Michigan, United States, United States
About Tabitha Lee

“Life is hard. Choose your hard.”For as long as I can remember, I have been tackling hard things. I receive a wild amount of gratification in finding areas of weakness or inefficiency and making them stronger and more streamlined.This trait is put to good use daily whether it be in improving internal workflows, or creating materials that help my clients solve problems. Increasing my FTP (fellow cycling nerds can relate), or planning routes that push me harder than I thought was possible. Perhaps hashing out product weaknesses and coming up with solutions that work for all stakeholders. In my never-ending quest to improve all things, I find myself being a lifelong learner as well. A “Tab of all Trades” so to speak. While this list is never ending, I have direct professional experience in the following. Professional Skills:Enterprise Customer Success | People Management | SaaS Revenue and Retention | Sales and Account Expansion | Event Planning and Engagement Strategies | TRACTION Principles | Forecasting | Marketing | Process Improvement | Onboarding Resource Generation | Expat Tax and Accounting | Data Analysis |

Tabitha Lee's Current Company Details
Cisco

Cisco

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Customer Success at Cisco | SaaS Sales and Retention | Data Storyteller | Event Planning and Engagement Specialist
san jose, california, united states
Website:
cisco.com
Employees:
91694
Tabitha Lee Work Experience Details
  • Cisco
    Senior Customer Success Manager
    Cisco Nov 2023 - Present
    As a Senior Customer Success Manager, I help Cisco's largest customers reach their event goals through the use of the Webex Events platform. I help transform an ordinary meeting into an EXPERIENCE filled with engagement, collaboration and content that leaves a lasting impression.-Head CSM and registration workstream owner for WebexOne, Cisco's flagship event. -Focus on retention and cross-sell/up-sell opportunities.-Developed a "Webex Events 101" training course to onboard large organizations to the platform.
  • Webex Events (Formerly Socio)
    Suite (Enterprise) Customer Success Manager
    Webex Events (Formerly Socio) Apr 2023 - Nov 2023
    Worked with Cisco's largest enterprise customers to increase usage and adoption of the Webex Events so ftware. Within a year of the role being created, was able to increase usage and adoption by over 42%.Collaborated with other Cisco teams to develop processes and promotional materials that would help us scale platform usage across the entire Cisco Suite.
  • Webex Events (Formerly Socio)
    Customer Success Manager
    Webex Events (Formerly Socio) Nov 2021 - Nov 2023
  • Greenback Expat Tax Services
    Senior Accountant Success Champion
    Greenback Expat Tax Services Apr 2020 - Nov 2021
    As Senior Accountant Success Champion I managed a virtual team of over 40 accountants. I helped the most talented Expat Tax Accountants around the world build a thriving business that they could do 100% from home. My accountants specialized in expat taxes and I specialized in helping them provide the best customer journey possible. In addition to managing our Accountant Partners, I oversaw the Customer Service Department for Greenback and grew our company wide NPS score to a high of 94.Additional duties include:-Subject matter expert for the firm.-Worked cross functionally with our Marketing Department to host monthly webinars with hundreds regularly in attendance. -Ensured company wide sales goals were met and that the team was consistently hitting conversions of 30% or more.
  • Greenback Expat Tax Services
    Senior Customer Champion
    Greenback Expat Tax Services Jun 2014 - Mar 2020
    *Oversaw all of the Sales and Customer Service for Greenback as well as being the internal Subject Matter Expert for all things expat tax related. *Closed hundreds of tickets weekly and resolved all customer complaints within one business day. Overall customer satisfaction ratings (NPS) of over 90%.*Trained and managed a team of Customer Champions with focus on high performance and achieving company wide KPI’s. *Converted new prospects for the company with consistently high conversion rates (30-40%). *Hosted live webinars and created YouTube videos teaching our audience about Expat Tax to drive views to our site. Specialized in taking complex tax topics and breaking them down into easy to understand pieces. *Monitored all of our Social Media channels and addressed any comments/messages that came in. *Collaborated with our accountant team to create hundreds of articles and content for the website. *Held weekly calls with customers and prospects as needed to convert or resolve issues. Dealt regularly with high net worth individuals.
  • Greenback Expat Tax Services
    Sales And Partnerships Manager
    Greenback Expat Tax Services Jun 2012 - May 2014
    Remote
    Handled all incoming prospects with a focus on conversions for the company. Consistently met and/or exceeded company sales goals with 30%-40% conversion rates. *Was in charge of all of our Partnerships with other firms and helped cultivate and grow new partnerships in the Expat Tax space. This drove many people to our website and in turn helped grow the number of prospects I received.
  • The Gentlemen'S Wood Reserve
    Sales And Marketing Consultant
    The Gentlemen'S Wood Reserve May 2011 - Jun 2012
    Stoney Creek, On
    Consulted for a small startup where I helped to develop their marketing materials and solidify their business concept. Expanded online presence through various sales channels (ebay, etc.).

Tabitha Lee Skills

Direct Marketing E Commerce Social Media Public Speaking Online Marketing Account Management Sales Mobile Marketing Market Research Digital Marketing Advertising Google Adwords Marketing Social Networking Social Media Marketing Management Public Relations Marketing Communications Marketing Strategy Marketing Research

Tabitha Lee Education Details

Frequently Asked Questions about Tabitha Lee

What company does Tabitha Lee work for?

Tabitha Lee works for Cisco

What is Tabitha Lee's role at the current company?

Tabitha Lee's current role is Customer Success at Cisco | SaaS Sales and Retention | Data Storyteller | Event Planning and Engagement Specialist.

What schools did Tabitha Lee attend?

Tabitha Lee attended Ferris State University.

What skills is Tabitha Lee known for?

Tabitha Lee has skills like Direct Marketing, E Commerce, Social Media, Public Speaking, Online Marketing, Account Management, Sales, Mobile Marketing, Market Research, Digital Marketing, Advertising, Google Adwords.

Who are Tabitha Lee's colleagues?

Tabitha Lee's colleagues are Linkin Member, Paul Yapi, Jakob Weber, Zyaire Johnson, Bryant Ricardo Serrano Sánchez, Vogel Wolters, Jeffrey Riehle.

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