Tabitha Bone Email & Phone Number

Tabitha Bone is a Site Manager for Epiq at Epiq.

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  Site Operations Manager

  Epiq

  Nov 2021 - Present - Nashville, Tennessee, United States

  Responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers. Also responsible for the supervision of all Service Specialists employed at the site, including recruiting, training and development of their professional skills. Continually seek to improve the operations of support service; analyzing the current systems and implementing sound practices according to EPIQ’s Standards of Operational Excellence… Show more Responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers. Also responsible for the supervision of all Service Specialists employed at the site, including recruiting, training and development of their professional skills. Continually seek to improve the operations of support service; analyzing the current systems and implementing sound practices according to EPIQ’s Standards of Operational Excellence. RESPONSIBILITIES• Serves as the principal liaison between EPIQ, the client’s administration and EPIQ site employees• Provides excellent client service to all end-users at the site• Continuously looks for opportunities to increase the efficiency of our operation• Seeks opportunities to increase our capabilities and makes recommendations to the key contact• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client• Recruits and interviews potential EPIQ candidates for available positions at the site• Hires, trains, manages and evaluates all personnel assigned to the site• Conducts training and performance reviews with all EPIQ site team members• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime• Compiles and collects all information necessary to provide the client with monthly management reports• Displays high ethical standard, integrity, work ethic, and loyalty Show less

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  The University Of Alabama

  Business Administration And Management, General