-Responsible for execution of day-to day office operations -Managed training and utilized employees’ specific strengths/expertise-Ensured customer information was accountable and accessible-Developed strategies to enhance customer service and retain existing accounts-Provided AR billing and answered client questions and concerns-Promoted a positive environment for both employees and customers

-Planned and executed branch strategies to profitability goals-Created and managed employee development plans-Evaluated employee performance updates and reported to upper management-Addressed and resolved customer concerns-Developed strong managerial skills to help coach, train and develop employees -Fostered relationships with new and existing business accounts-Established a high-impact outside sales culture which resulted in receiving the highest sales in both regular and insurance sales