- Maintain Redd Solutions Human Resources Communications sites- Prepare and review compensation and benefits packages- Administer health and life insurance programs- Implement training and development plans- Plan quarterly and annual performance review sessions- Inform employees about additional benefits they’re eligible for (e.g extra vacation days)- Update employee records with new hire information and/or changes in employment status- Maintain organizational charts and detailed job descriptions along with salary records- Forecast hiring needs and ensure recruitment process runs smoothly- Develop and implement HR policies throughout the organization- Monitor budgets by department- Process employees’ queries and respond in a timely manner- Stay up-to-date and comply with changes in labor legislation- Maintain Redd Solutions employee handbook – yearly updates- Employee Asset Management (i.e., Track what equipment and devices each employee has) - Manage the recruitment process (Post Jobs, manage candidates, schedule interviews) - Develop and manage onboarding guides and policies

- Performs varied clerical duties in accordance with standard procedures which mayinclude operating a computer, photocopying, filing, tabulating information,answering telephones and processing mail.- Processes forms and reports of a specialized nature- Assist new to the county parents create reservations for their students- Assist parents with Special Assignment Requests, HOPE scholarships, DistrictApplication Programs, etc.- Work with school Data Management Technicians to complete reservations, andother support as needed- Work with principals on Professional Courtesy requests- Assist parents in the county with obtaining parent portal username and passwords

- Utilizes computer for data entry/retrieval and to produce lists and generate reportssuch as student profiles and schedules, class load reports and daily attendance reports- Prepares or assists in the preparation of specialized reports such as FTE surveydocumentation (state reporting)- Performs data entry activities related to preparation and maintenance of master andstudent schedules- Maintains student information for school records- Assist with student enrollments, transfers and withdrawals using FOCUS- Enter absences, tardy and early dismissal times into FOCUS- Maintains student permanent record files (cumulative and Limited Access Folders)- Reviews forms for proper coding and whether students qualify for FTE;- Audits FTE (state of Florida reporting) reports and makes corrections as needed- Processes monthly attendance sheets and paperwork to add or drop classes and students- Clerical duties such as greeting visitors, maintaining records and files, answeringtelephone, typing or word processing, and distributing mail

- Assists the Principal and Assistant Principal with duties when the Secretaryis unavailable (clerical duties)- Assists in the development of specific objectives for volunteer/communityinvolvement activities based on school needs assessment.- Provide assistance to principal by performing tasks relating to the recruiting,placing, monitoring and recognizing of school volunteers- Responsible for recruiting parents, citizens and organizations to serve as schoolvolunteers- Place and coordinate volunteers within the school- Coordinated the Lunch Pals program with organizations such as JWB- Maintains records on volunteer activities including tracking service hours- Organizes volunteer recognition ceremonies and provides on-going support forvolunteers and teachers- Coordination of business and community partnerships- Front office duties including sign in tardy students and early dismissals- Creating fliers, making school wide copies and distributing items to teachers- Escort children and visitors to locations throughout the school campus- Answer and direct incoming phone calls, as well as place outgoing calls- Handles monetary donations and assist with collecting fundraiser funds

- Assisted the Special Education Coordinator with secretarial tasks- Contact parents/teachers to assist with scheduling and rescheduling of IEP meetings- Use Maryland Online to assist the teachers with the annual IEP meeting scheduling- Purchasing of Medicaid office supplies (including tracking and distributing toteachers)- Create master list of CSEP/CRI students in the program for tracking- Assist with student enrollments, transfers and withdrawals using SchoolMax- Enter absences, tardy and early dismissal times into SchoolMax- Maintains student permanent record files (cumulative and Limited Access Folders)- Help direct/guide/assist visitors as they come into the school (use AIPHONE toallow visitors in)- Provides telephone assistance and support- Distributes mail and notices to teachers including items going home to parents- Performs other general office and related duties as assigned - Review forms, reports and other material for completeness and accuracy and followsup to correct discrepancies

- Worked on the DARPA contract - Provide customer service support to a Department of Defense agency with over 1200customers including VIPs- Interview and train new Help Desk analysts- Create the daily and monthly analyst schedule- Create and modify phone list for analyst to use while on the floor- Provide Help Desk analysts with new/updated policies and procedures- Assist the Call Center with their tasks when short staffed (creating tickets, answeringphone calls and assisting walk ins customers)- Provide reports on projects for Program Management staff to give to the government(daily or weekly)- Provide daily and back up support to the Help Desk Manager- Perform various task in Remedy (reports, modify/create profiles, create templates)

• Worked on the DARPA contract• Provide customer service support to a Department of Defense agency with over 1200 customers including VIPs• Interview and train new Help Desk analysts • Create the daily and monthly analyst schedule• Create and modify phone list for analyst to use while on the floor• Provide Help Desk analysts with new/updated policies and procedures• Assist the Call Center with their tasks when short staffed (creating tickets, answering phone calls and assisting walk ins customers)• Provide reports on projects for Program Management staff to give to the government (daily or weekly)• Provide daily and back up support to the Help Desk Manager • Perform various task in Remedy (reports, modify/create profiles, create templates)

• Worked on the DARPA contract• Provide customer service support to a Department of Defense agency with over 1200 customers including VIPs• Interview and train new Help Desk analysts • Create the daily and monthly analyst schedule• Create and modify phone list for analyst to use while on the floor• Provide Help Desk analysts with new/updated policies and procedures• Assist the Call Center with their tasks when short staffed (creating tickets, answering phone calls and assisting walk ins customers)• Provide reports on projects for Program Management staff to give to the government (daily or weekly)• Provide daily and back up support to the Help Desk Manager • Perform various task in Remedy (reports, modify/create profiles, create templates)

• Worked on the DARPA contract• Provide customer service support to a Department of Defense agency with over 1200 customers including VIPs• Interview and train new Help Desk analysts • Create the daily and monthly analyst schedule• Create and modify phone list for analyst to use while on the floor• Provide Help Desk analysts with new/updated policies and procedures• Assist the Call Center with their tasks when short staffed (creating tickets, answering phone calls and assisting walk ins customers)• Provide reports on projects for Program Management staff to give to the government (daily or weekly)• Provide daily and back up support to the Help Desk Manager • Perform various task in Remedy (reports, modify/create profiles, create templates)

- Interview new help desk analysts- Assist with in-processing and out-processing Webster Data employees- Review, approve and correct employee timesheets- Responsible for issuing parking passes to the employees- Assist headquarters with obtaining documents from employees- Provide on-site support to the Webster Data employees at my location

• Worked on the DAPRA contract• Installing hardware and software for customers on their desktops and laptops• Train customers on various applications used in our environment• Track and monitor requests by customers by using Remedy• Setting up and issues loaner laptops and other hardware as needed