Tabitha Johnson Email & Phone Number

Greater Omaha Area

Contact customers through an automated dialer and manually on Life, Health and Medicare Sup products for welcome and coverage information. Collect information for marketing analysis. •Promote conversions and customer retention by processing various payment methods. •Call new and potential customers with offers of increased coverage. •Call automatic bank withdrawal rejects to possibly set them up to receive service with our Company ongoing. •Assist Underwriting and Agency by verifying signatures and dates on applications, answering incoming phone calls from Customers, hospitals and funeral homes assisting with policies and procedures, plus processing loan requests. Screened potential agent representatives.

Greater Omaha Area

Contact hospital patients to survey their hospital stay and services that were provided to them. •Perform Quality Assurance checks to ensure interviewers are in compliance with scripts and provide feedback to supervisors on ways to improve policies and procedures.

Professionally conducted staff interviews and recommended candidates for second interviews with designated interviewing manager. Enthusiastically sell the positive aspects of positions.•Reviewed and processed new hire paperwork for accuracy and completeness. Updated and generated training roster for each scheduled class. •Conducted/Coordinated New Hire Employee Orientation, •Researched and assisted the Human Resources Director and Employee Relations Manager. •Point of contact for all performances reviews •Ensured Compliance with I-9 requirements. •Entered New Hire w-4 information into PeopleSoft System. •Reviewed applicant’s eligibility to reschedule training, retrain or cancel based on established departmental policies. •Coordinated background checks and drug tests. •Prepared and distributed routine reports on Excel.•Maintained confidentiality of highly sensitive information. Competencies:Employee Service/Call Center, FLMA guidelines, HR Strategies, HR Administration, HR Policy and Procedures, Customer Service, MS Excel and Word, PeopleSoft Applications, Employee Service Awards