• Managed a team to streamline productivity and improve metrics by removing barriers that impact performance• Partnered with Delivery Vendors by fostering an environment of accountability and visibility via external and internal communication • Drove metrics by analyzing and communicating data, identifying performance trends, developing mitigation plans and implementing clear strategies for improvement• Acted as a subject matter expert for vendors to support strong partnership and… Show more • Managed a team to streamline productivity and improve metrics by removing barriers that impact performance• Partnered with Delivery Vendors by fostering an environment of accountability and visibility via external and internal communication • Drove metrics by analyzing and communicating data, identifying performance trends, developing mitigation plans and implementing clear strategies for improvement• Acted as a subject matter expert for vendors to support strong partnership and strategic best practices Show less

• Maintains a streamlined level of communication with stakeholders to exceed high expectations of specific business goals• Accomplished an 84% decrease on a 4 week avg of packages returned to station (area of management) within first 7 months in role • Earned promotion from Area Manager I to Area Manager II within first year for demonstrating high performance and consistently improving metrics

• Implemented significant events such as Spirit Week and holiday challenges for team to participate in to boost morale and to promote inclusion • Partnered with visual merchandising manager to assist with seasonal layout changes, new inventory, and weekly markdowns in store

• Interviewed, hired, and trained all student staff on office protocols, processing software, day to day cadence and University policies to foster a dynamic work environment• Created an organized schedule to cover all labor hours needed in office to process hundreds of reservation requests daily

• Supervised the safety and well-being of over 200 interns for the duration of the summer while offering educational programming to encourage resident engagement • Developed strong relationships with residents by counseling students and resolving conflicts to create an inclusive community