- Serving as Property Manager for The Pointe at City Center Apartments in Lenexa, KS - Manage and maintain property of 172 units, overseeing all property needs including tenant relations, facility management, and administrative and financial responsibilities.- Grow and maintain base occupancy rates.- Increase tenant satisfaction through community events, timely communication, and complaint mitigation.- Actively work to save the company money through regular negotiations with vendors and city utility companies- Hire, train, and supervise maintenance and leasing office staff to build and foster an effective and cohesive work environment.

- Served as Assistant Property Manager for Signature Place Apartments in Overland Park, KS.- Developed standard processes for daily activities to ensure consistency in the business across all operational partners- Collected, recorded, and deposited incoming rents within 24 hours of collection. Notified residents of delinquent rent through formal processes as outlined by company policy and in compliance with applicable tenancy laws.- Processed applications for move-in, including assessing and approving prospective tenants.- Interacted with tenants to address problems or complaints pertaining to maintenance, leasing, and accounting. - Promoted from Leasing Agent to Assistant Property Manager in September 2022

- Served as Leasing Agent for Signature Place Apartments in Overland Park, KS- Marketed to and communicated with prospective tenants to showcase the property in an effort to lease units, usually for upcoming vacancies.- Interacted and corresponded with tenants to address problems or complaints, as it relates to housekeeping, maintenance, leasing or accounting- Logged maintenance work orders; track and follow up with tenant to ensure issue was resolved.- Prepare monthly newsletters and other publications (Fire Plan, Tenant Manual) for distribution.- Prepare tenant memos, notices and lease correspondence

- Assigned 20-35 loans per month with more than 10 different loan officers- Handling loans from contract to submitting to processing - Responsible for gathering and organizing all necessary documents to the loan submission to processing - Pre-approved borrowers with our loan processing system.- Performed weekly follow up calls and emails with loan officers, clients, buyers agents, and listing agents to keep information up-to-date during the process from all parties

- Assisted three loan officers working strictly from contract to close in order to facilitate a smooth process for all parties involved- Responsible for handling of the 1003 lLoan aApplication after pre-approval was completed by the loan officer, including working alongside underwriters, processors, title, and insurance representatives in order to ensure the loan becomes clear to close- Conducted weekly loan status meetings with each of my loan officers and their processors, and distributed post meeting notes to ensure proper communication and follow up- Worked with loan officers to develop and distribute marketing materials in an effort to reach new business prospects

- Assisted in opening the first Cross Country Mortgage branch in Wichita to work within Cross Country standard processes used in the office for business before relocating to Kansas City in March 2019- Assistant to the Branch Owner, assisted in day to day business, handling his calendars professional and personal, scheduling and travel accommodations- Created and implemented loan checklists to ensure accuracy, efficiency, and clear communication from prospect to close - Created and managed database for all clients, vendors, and realtors- Built and maintained strong relationships with realtors, clients, and partners in the community in order to create and maintain a network