Tae Kim Email & Phone Number

Washington, Dc, Us

District Of Columbia, United States

Manage the store day-to-day operations, logistics, and weekly planning. Review and adjust schedule provided by head office for 100 employees. Lead shopping and technical appointment queues and management, manage staff, adjust schedule for absent employees, handle customer escalations and determine the correct escalation path, plan and adjust productivity schedule.

Arlington, Virginia, United States

Coached and advised 85 team members as Floor Leader. Supported a Connection team (15-20 individuals) through meeting with each team member multiple times each quarter, reviewing personal metrics and NPS comments, and creating action items.

Arlington, Virginia, United States

Managed store day-to-day operations, logistics, and weekly planning. Reviewed and adjusted schedule provided by head office for 102 employees. Led shopping and technical appointment queues and management, managed staff, modified schedule for absent employees, handled customer escalations and determined correct escalation path, planned and adapted productivity schedule.

Arlington, Virginia, United States

Selected to be part of a 14-week training program to learn how to effectively lead the technical support, operations, and sales departments in everyday functions to achieve goals and sales metrics.

Arlington, Virginia, United States

Utilized SAP and RIO software to manage online customer orders, inventory accuracy, shrink, and assets.- Met Apple’s 99% inventory goal for 2 years by educating team members on proper transaction procedures and inventory management, organizing the warehouse area, and counting inventory daily.- Developed an inventory strategy by analyzing inventory reports, identifying items that were high shrink, and raising awareness of the at-risk items with the loss prevention team.- Trained 5 newly hired Operations Experts in DC Metro Market on-site in other stores as an Operations Mentor.

Arlington, Virginia, United States

Trained fellow Operation Specialists on SAP Inventory software, iOS Backstage inventory management app, RIO asset management software, and Genius CRM / IT ticketing software.

Arlington, Virginia, United States

Utilized Genius CRM / IT Ticketing software to update customers about repair status, prioritize repairs, and update customers’ cases with vital intake notes to assist Genius Team in completing repairs with satisfactory turnaround times.- Assisted technical specialist team with iOS software repairs, iOS out of warranty and in warranty device replacements, and managed appointment queues, enabling store to meet customer repair timelines.

Arlington, Virginia, United States

Managed 300 tech assets in the store, including demo hardware and in-store use hardware, such as iPads, Macs, and iPhones. Programmed demo iOS devices, demo Macs, in-store-use iOS devices, iPad Smart Signs, and iOS POS devices.- Maintained Apple visual standards by merchandising sales products and demo products to planogram.