Tage Klint Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

I was appointed Meridian’s first ever Director of Enterprise Service Managers. Director of CX is a leadership role, required to create, supervise, and oversee the strategy, planning, and execution of the Meridian’s overall customer experience goals. This includes liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints. • Developed customer success and service delivery processes and collateral for Enterprise Managed Services clients. Guided company through Cisco Advanced Customer Experience Specialization Certification.• Selected to lead Quarterly Business Review Innovation taskforce. Charged with creating new QBR process, templates, and delivery methodology to improve QBRs from a technical review to a business outcome discussion.• Developed IT Service Management Offering, Meridian’s most comprehensive managed service offering.

Deerfield, Il

Provided leadership to create and lead Meridian’s Enterprise Service Management and Customer Experience Management teams. Improved Meridian’s cross functional service delivery process to handle complex client needs. Acted as delivery manager and strategic vison caster for MIT’s new business practice. Led internal team of 25 international delivery and client management resources.• Built onshore/offshore delivery model, growing team to 25 directly managed offshore resources. The offshore team now supports 85% of managed services clients and over 70% of professional services clients.• Created global support transition processes to improve existing 24/7/365 support model, decreasing incident response time from 2 hours to 15 minutes. • Provided leadership to create and lead Meridian’s Enterprise Service Management and Customer Experience Management teams expanding from 1 to 4 resources and 1 to 16 clients in 2 years. • Created and managed onshore/offshore delivery model to provide 24/7/365 support for Fortune 350 Financial Institution.

Wilmington, Delaware

Joined in-flight $130B M&A between two Fortune 200 chemical manufacturing companies. IT applications, data, and hardware needed to be distributed among 3 future separate entities. To reduce hardware costs, the client wanted to move as many applications into the cloud as possible. Initially joined as onsite member of application assessment team. Elevated to Assessment Team Lead, then promoted to Azure Migration Team Lead after assessment process wrapped up.• Provided leadership to 14-person onshore/offshore cloud assessment team tasked with analysis of over 1400 applications; identified an additional 400 applications missed by a prior team. Implemented Agile methodology to speed assessment process. Raised the company fitment rate from 8% to 40%. • Client’s point of contact for the Azure Build Team; implemented a build process that migrated over 500 applications to cloud on a global scale across seven business process domains and hundreds of locations.• Youngest member of $50M SOW Tiger Team to draft and present “Spin & Support” SOW to client. Responsible for compiling master document and final editing before client presentation.• Mentored four new hires on technical and cultural expectations of client and the IT consulting profession.

Schenectady, New York

Joined in-flight ERP Upgrade and Modernization project for renewable power division of Fortune 10 manufacturing conglomerate. The project team worked in 3 US locations, Germany, and India. Initially joined the PMO to ensure data quality and process compliance in development system. Promoted to PMO Testing & Reporting Lead to share major integration and user acceptance progress with Program Management.• Reduced end-of-day reporting from a four-hour process to immediate real-time reports, established testing standards, and improved testing metrics. Allowed program management to rapidly respond to problem areas.• Oversaw testing system to handle 3 different global user acceptance tests with dozens of users and hundreds of test scripts across four international locations.

Midland, Michigan

Analyzed and managed survey solicitations and responses for seventy-five surveys in over two hundred fifty active databases. Managed and updated data gaps with detailed follow-ups from global clients. ★ Developed, managed, and updated master spreadsheet of survey data for over two hundred fifty applications and 450 Lotus Notes databases; determined retirement status of applications.

Atlanta, Georgia

Efficiently oversaw the recruiting and on-boarding process for over 25 consultants within a limited time-frame and verified the status of development objects through development process conferences with a team in India.

Columbus, Ohio Area

Functioned as ARIS expert in ARIS-SOLMAN-HPALM proof of concept project for a Fortune 20 healthcare wholesale company. Functioned as a ARIS administrator, developed and created process design document templates for several departments, and provided ARIS training including method configuration, creating filters, management and security, and custom attributes.• Coordinated with Program Governance in a five hundred million dollar SAP implementation for an eighty billion dollar division of the wholesaler.• Provided guidance and expertise in ARIS database set-up, modeling techniques, and training; demonstrated the productivity and benefits of ARIS and SAP Solution Manager integration.

Functioned as IM lead for the diversity contracting taskforce for a Fortune 300 construction company, developed interfaces between the SharePoint system and the established SAP ECC and CRM systems. .Constructed in excess of twenty process models for diverse teams including human capital management, purchasing management, virtual design and construction, project management, and finance teams. Project Administrator on an SAP ECC 6.0 project for a company in the construction industry; conducted on boarding for project members, coordinated resource schedules, and troubleshot technical issues. ★ Led the design and process of integrating a third party system into an existing SAP ECC system. ★ Trained team members in the use of HPQC and RWD uPerform and provided consultation for the proposed management taskforce of a Fortune 300 construction company. ★ Designated point of contact for the client's ARIS administrator. ★ Lead modeler; designed and developed over fifteen visualizations ranging from incident management system, audit management system, mobile time entry system, work-planning application, and employee self-services.

Diversity Contract Reporting and KiewitSafe.com Taskforce Lead July 2013-November 2013• IM lead for the Diversity Contracting Taskforce for a Fortune 300 construction company• Led the requirements gathering process and workshops• Created the Diversity Contracting and Reporting business process • Lead the design effort implementing a third party system and integrating it into the existing SAP ECC systemProposal Management Taskforce Lead July 2012-July 2013• Mr. Klint was the consulting lead for the Proposal Management taskforce for a Fortune 300 construction company• Responsible for leading a gap analysis between existing business processes and the proposed future business process• Wrote all process design documents and development design documents• Approved all technical design specifications for development objects• Created the proposal SharePoint business architecture• Designed the interfaces between the SharePoint system and the established SAP ECC and CRM systems • Trained the proposal team on the use of HPQC and RWD uPerformARIS Business Process Modeler January 2011-July 2012• Lead process modeler for the project management team on an SAP ECC 6.0 implementation project for a Fortune 300 company in the construction industry • Key participant in workshops as the process modeler, using ARIS Business Designer for SAP• He built over 20 process models for a diverse set of teams including human capital management, purchasing management, virtual design and construction, project management, and finance teams• Trained 15 client personnel on how to use Aris and was the go to resource for the client's Aris administrator to answer questions and provide final review of process models• Part of the ARIS sync clean up team, reviewing models for mistakes and troubleshooting errors from duplicate functions and orphan FADs

Executive Master Of Business Administration - Mba

B.A., Economics; International Relations

Activities and Societies: Pi Sigma Alpha - Political Science Honors Society Sigma Pi Sigma - Society for Physics Students