Tage Klint Email & Phone Number

Chicago, IL, US

Greater Chicago Area

• I was appointed Meridian’s first ever Director of Enterprise Service Managers. Director of CX is a leadership role, required to create, supervise, and oversee the strategy, planning, and execution of the Meridian’s.
• Developed customer success and service delivery processes and collateral for Enterprise Managed Services clients. Guided company through Cisco Advanced Customer Experience Specialization Certification.
• Selected to lead Quarterly Business Review Innovation taskforce. Charged with creating new QBR process, templates, and delivery methodology to improve QBRs from a technical review to a business outcome discussion.
• Developed IT Service Management Offering, Meridian’s most comprehensive managed service offering.

Deerfield, IL

• Provided leadership to create and lead Meridian’s Enterprise Service Management and Customer Experience Management teams. Improved Meridian’s cross functional service delivery process to handle complex client needs..
• Built onshore/offshore delivery model, growing team to 25 directly managed offshore resources. The offshore team now supports 85% of managed services clients and over 70% of professional services clients.
• Created global support transition processes to improve existing 24/7/365 support model, decreasing incident response time from 2 hours to 15 minutes.
• Provided leadership to create and lead Meridian’s Enterprise Service Management and Customer Experience Management teams expanding from 1 to 4 resources and 1 to 16 clients in 2 years.
• Created and managed onshore/offshore delivery model to provide 24/7/365 support for Fortune 350 Financial Institution.

Wilmington, Delaware

• Joined in-flight $130B M&A between two Fortune 200 chemical manufacturing companies. IT applications, data, and hardware needed to be distributed among 3 future separate entities. To reduce hardware costs, the client.
• Provided leadership to 14-person onshore/offshore cloud assessment team tasked with analysis of over 1400 applications; identified an additional 400 applications missed by a prior team. Implemented Agile methodology to.
• Client’s point of contact for the Azure Build Team; implemented a build process that migrated over 500 applications to cloud on a global scale across seven business process domains and hundreds of locations.
• Youngest member of $50M SOW Tiger Team to draft and present “Spin & Support” SOW to client. Responsible for compiling master document and final editing before client presentation.
• Mentored four new hires on technical and cultural expectations of client and the IT consulting profession.

Schenectady, New York

• Joined in-flight ERP Upgrade and Modernization project for renewable power division of Fortune 10 manufacturing conglomerate. The project team worked in 3 US locations, Germany, and India. Initially joined the PMO to.
• Reduced end-of-day reporting from a four-hour process to immediate real-time reports, established testing standards, and improved testing metrics. Allowed program management to rapidly respond to problem areas.
• Oversaw testing system to handle 3 different global user acceptance tests with dozens of users and hundreds of test scripts across four international locations.

Midland, Michigan

Analyzed and managed survey solicitations and responses for seventy-five surveys in over two hundred fifty active databases. Managed and updated data gaps with detailed follow-ups from global clients. ★ Developed, managed, and updated master spreadsheet of survey data for over two hundred fifty applications and 450 Lotus Notes databases; determined.

Atlanta, Georgia

Efficiently oversaw the recruiting and on-boarding process for over 25 consultants within a limited time-frame and verified the status of development objects through development process conferences with a team in India.

Columbus, Ohio Area

• Functioned as ARIS expert in ARIS-SOLMAN-HPALM proof of concept project for a Fortune 20 healthcare wholesale company. Functioned as a ARIS administrator, developed and created process design document templates for.
• Coordinated with Program Governance in a five hundred million dollar SAP implementation for an eighty billion dollar division of the wholesaler.
• Provided guidance and expertise in ARIS database set-up, modeling techniques, and training; demonstrated the productivity and benefits of ARIS and SAP Solution Manager integration.

Functioned as IM lead for the diversity contracting taskforce for a Fortune 300 construction company, developed interfaces between the SharePoint system and the established SAP ECC and CRM systems..Constructed in excess of twenty process models for diverse teams including human capital management, purchasing management, virtual design and construction.

• Diversity Contract Reporting and KiewitSafe.com Taskforce Lead July 2013-November 2013
• IM lead for the Diversity Contracting Taskforce for a Fortune 300 construction company
• Led the requirements gathering process and workshops
• Created the Diversity Contracting and Reporting business process
• Lead the design effort implementing a third party system and integrating it into the existing SAP ECC systemProposal Management Taskforce Lead July 2012-July 2013
• Mr. Klint was the consulting lead for the Proposal Management taskforce for a Fortune 300 construction company

Executive Master Of Business Administration - Mba

B.A., Economics; International Relations

Activities and Societies: Pi Sigma Alpha - Political Science Honors Society Sigma Pi Sigma - Society for Physics Students