Tajwar Suhail (Itil4 Managing Professional) Email & Phone Number

London, England, Gb

London, England, Gb

United Kingdom, Gb

Salford, England, Gb

- Main responsibilities: Architecting Service Design aspects and deliverables from various design documents in order to efficiently deliver through IT Service to meet Business Outcomes. Working in collaboration with key project stakeholders to recommend and validate IT Service/ NFRs. Acting as an SME in all things IT Service and holding the relationship between IT Programmes and IT Operations. Participating and adhering to Audit responsibilities.- Key achievements: Driving and successfully developing mechanisms for the inauguration of the Service Design function at TalkTalk. Including end-to-end process development, buy in from senior stakeholders and creating artefacts for delivery.

Manchester, Gb

- Main responsibilities: Representing the interests of Service Operations when designing new projects and acting as a gate between project delivery and Operational teams. Assessing projects against Service Acceptance Criteria (SAC) to ensure specified standards are met. Creating Service Transition plans and conducting quality reviews prior to release/deployment. Holding Operational Readiness Reviews (ORR), along with managing agreed Early Life Support (ELS) period.- Key achievements: Successfully transitioned the new private terminal at Manchester Airport after overcoming challenges from internal and external stakeholders.

Milton Keynes, Bucks, Gb

- Main responsibilities: Single point of contact for projects on matters regarding support. Advising projects of any deviation from standard processes and procedures. Translating non-functional into a practical support model. Facilitating the delivery of all agreed Service into Acceptance Criteria. Building and publishing defined service artefacts such as Service Design Packs. Communicating risks and issues to projects and escalating as necessary. Managing the Early Life Support period and facilitating a graceful handover to the operational support owners. - Key achievements: Developed mechanisms and processes to align Service Design & Transition to deliver in an agile way to meet the needs of large-scale transformational projects.

Stratford Upon Avon, Warwickshire, Gb

Main responsibilities: Evaluating and interpreting requirements, to create Service Design Packages for each new or amended IT Service. Representing IT Service Delivery in projects, acting as a consultant and providing subject matter expertise for operational service processes. Guiding and influencing key stakeholders at all levels to adopt standard models wherever possible. Reviewing the effectiveness of previous IT Service Design decisions to develop, recommend and drive improvements.Key achievements: Instrumental role in setting up the Service Design and Transition function. Inauguration of Service Designs for the company’s key multi-million pound Programmes. Point of escalation in the absence of the Service Design & Transition Manager. Developed mechanisms for early engagement with projects to reduce Service impact and ensure CSI activities take place.

Stratford Upon Avon, Warwickshire, Gb

Undertook my long-term placement within IT Service Delivery, with a particular focus on assisting setting up the Service Design function. Completed short-term placements in the following areas of the IT Division: - IT Risk & Controls - General Insurance Applications - Business Analysis - Life Applications - Release Management - Vendor Management- IT Project Management - Testing - Service Delivery - Technical Application Support - Solution Design - Business Relationship Management - Corporate Applications - Technology Adoption - Operational Architecture

London, Gb

I was the first point of contact to guests, ensuring great customer service at all times coupled with efficiency to serve as many guests as quickly as possible. The role required working as a team member but also being able to work independently to ensure the smooth running of operations.