Tal A. Email & Phone Number

Hod Hasharon, Il

Israel

Center District, Israel

* Results-driven Senior Operations & Support Engineer with 6+ years of experience in providing technical expertise, knowledge sharing and problem resolving for Agent-Server based DEM (Digital Experience Monitoring), SaaS / On-Premise based products.* Proficient in resolving complicated cases, working closely with R&D and Product teams, and effectively communicating with customers to ensure their success.* Expertise in troubleshooting complex issues, collaborating with cross-functional teams, and ensuring exceptional user/customer experience.* Expertise supporting the following: REST API support and analysis, web analysis, SAML/SSO technologies/protocols & certificates, application/systems logs analysis & configuration, Windows performance & admin tools, Tableau dashboards, Vertica & Oracle databases, Docker containers, K8S, XML monitors & configuration.* Working with Salesforce, Jira ticketing, Tableau data analysis dashboards (Tableau support as well), AWS, Grafana, Kibana, Confluence administration, ODATA queries, Microsoft BI & Excel data analysis reports.* Self developed and implemented in the company a new support/R&D collaboration platform based on Confluence.* Developed and maintained technical documentation - KB, How To, FAQs, Troubleshooting, Product documentation bugs tracing.* Conduct in-depth analysis of customer-reported problems, identifying root causes and proposing appropriate solutions or workarounds.* Worked closely with the Customer Success team to understand customer business needs and provide tailored technical assistance to drive customer satisfaction and product adoption.* Collaborate with R&D to identify and resolve bugs and issues.* On-Premise installation, configuration, and maintenance of the monitoring solution endpoint/server components based.* Customer training sessions - product features, usage, and best practices.* Identify customer business requirements and product negative value issues.

Center District, Israel

* Construct and reproduce customer’s technical issue, involving various database servers/environments creation/support (Oracle, MS SQL), Windows servers, Active Directory & LDAP, Unix/AIX, Linux servers, mobile/desktop virtualization, IIS, Apache installation and configuration, and web services (XML, WSDL, Json). * Windows and UNIX scripting – PowerShell / Bash.* Networking, HTTPS (SSL/TLS), TCP/IP troubleshooting, sniffing & debugging with Win/Unix tools & WireShark.* Web services analysis & utilization tools such as Fiddler and SoapUI.* Technical writer - product knowledge-base.

Center District, Israel

* Agile methodologies (regressions, iterations and sprints), BE testing team member working closely with development teams and product managers* Testing tools proficiency: Team Player, Quality Center (Test Plan, Test Lab, defects), TestNG development tools – Eclipse, Perforce (P4), Sonar (build automations fail monitoring).* Designing Test cases (sunny/rainy) & execution in BE and FE (GUI & XML based), in a White Box environment, documentation testing and re-writing, automation scripts to debug the code.* Business Requirements meetings, Design Reviews, followed by test cases design reviews with Product Manager/Designer.* Active participation at Design Reviews, Pre-planning, Retrospective meetings.

Israel

* Create, configure & support all development phases of projects involving Amdocs BSS (Billing, Ordering, and CRM) and OSS products integration, pre development to post production to OGS.* DEV/ST/Production environments flat/clustered (App Server), on UNIX/Linux/Windows servers. * Defects/tasks management, application build deliveries on many customers’ sites abroad and troubleshooting defects.* Unix/Windows scripting for automating tasks, prerequisites check, integration configurations & builds refresh.* Project integration coordinator & supervisor (integration focal point) & Mentor (acting team leader).* Technical documentation writing: WI’s, integration points, sanity checks & troubleshooting, TRN.* Products Training lead for customers' technical teams and managers, as well as Amdocs integration teams. Developing training material on company's products/components and WI's.