Tali Gomelsky Email & Phone Number

Israel

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Hoboken, New Jersey, Us

Managed the Global Deployment & Infra Tech Support team located in the Americas & APAC. - The team consists of about 20 technical support experts (L2 & L3, including DBAs) located in several locations worldwide.- Manage & mentor 2 Team Leads for the remote teams- Recruitment, on-boarding, training and mentoring of the group’s new comers - Serve as Technical manager in addition to the operational side - advise, assist with action plans, join customer conferences, manage escalations.- Align the team for a smooth global operation and optimal utilization of all resources- Manage workload and prioritization for incoming customer issues, regular severity as well as 24x7 critical severity issues. - Establish and maintain on-going working relationship with the Region’s management team (Services, Support, Client Management and Sales) - Conduct ongoing meetings with the TAMs & Regional management to align on the accounts’ status and build an action plan. - Produce weekly, monthly and quarterly summaries of all activities, plans and conclusions.- Close follow-up on the team performance, set targets, build personal development plans and conduct annual and mid-year reviews.- Visit customers and strategic partners worldwide.

Hoboken, New Jersey, Us

Managed a global support team of production SQL Server DBAs and L3 Applications experts, located in Israel and India.- Lead the Database area in the Advanced Support (Tier 3) organization globally - Serve as a senior consultant for complicated database issues, act as R&D's gate keeper and seldom cover in DB area when hands on is required.- Common issues handled in the team: SQL data migration, SQL scripts failure, compose T-SQL scripts to fix product issues, data recovery, replication functionality restoration, fixing jobs failures, improving performance for components in the DB relying on DB resiliency, etc.- Authorized to approve SQL code changes done by support and open service requests to Microsoft when extended support for SQL is needed, post my close review of the issue.- Own crisis mode escalations in the DB area: work technically on the issue to provide fastest resolution available, work hand in hand with the end customer and participate in executives conference calls and provide précised status update till resolution.- Recruit and train new DBAs who joining the Advanced Support team.- Establish and maintain Quality Assurance by providing on going feedbacks to the R&D / QA teams.- Analyze on a weekly basis the global support center results (SLA criteria, Survey results, volume of escalations to R&D, etc.) and provide recommendations/AIs to management on what can be done to improve the results, build relevant processes, etc.- Own and manage red accounts and ensure their technical issues are addressed properly and on a timely manner, provide action plans and updates as needed

Hoboken, New Jersey, Us

Provided complicated SQL based solutions and/or workarounds for database related issues for NICE's customers around the globe.- Issues at focus:o Database performance tuning (shorten reports execution time, queries in the system, etc.)o Composed varied complicated scripts to fix issues within the product which required DB modifications.o Handled DB maintenance: backup/restore, indexes fragmentations, consistency checks, etc.o Evaluated DB corruptions and worked on resolution.o Supported database migrationso Fixed SQL installation failureso Monitored jobs and fixed failureso Recovered replication failureso Worked closely with Microsoft support teams - Mentoring and Knowledge transfer: Education of the various support & field services teams on NICE DB structure and products. - Maintain good internal and external customer communication, provide high level of support and minimize escalations. - Participate in early installations and get the customers input for ongoing product improvement. - Prioritize daily missions/cases and manage critical accounts while standing in the defined SLAs.

Netanya, Il

- Troubleshooted, planned and provided 24x7 database support.- Generated automated database backup, recovery & archiving.- Created, maintained, scheduled and managed MSSQL Jobs.- Developed SQL stored procedures, functions, views and triggers.- Fine tuning and optimization of SQL queries and stored procedures using SQL Profiler, Trace and Performance monitor.- Created and maintained SSAS cubes, SSIS packages and SSRS reports.

Netanya, Il

- Performing daily and monthly computed inspection for fraudulent online transactions.- Global Clearing Houses (CH) maintenance responsibility. - Analyzing data received from the CH's Databases using TSQL after injecting it to a local DB using SSIS package.- Continuous contact with the CH's DBAs in order to prevent failures with data extraction.- Data Analysis for the company's Management.- Data extraction from the company's central DB using TSQL.

Netanya, Il