Talisha Dickey Email & Phone Number

Wisconsin, United States

Brookfield WI

Brookfield WI

Manage a portfolio of complex, multi-disciplinary projects to ensure accurate, on-time and on-budget implementation and deployment of the Symphony/Artisan platforms including set-up, course/catalogue upload, kick off and client administration training, client “go live,” and on-going technical and training support.Provide additional training and customer.

Milwaukee, Wisconsin

Answer and process all categories of incoming emergency and non-emergency telephone calls for police service received from the public by means of the MPD telephone system in a fast-paced environment.Refer callers to other services or agencies, as appropriate for the needs expressed and/or information required by the caller.Provide telephone service for the.

Germantown, Wisconsin

Presents WM products and services that will benefit the customer by meeting customerneeds.Offer, quote, and close prospective customer sales using knowledge of WasteManagement products and services.Cross-sells new products and services to existing customers by educating customers onWM environmental solutions.Meets or exceeds sales objectives such as.

West Allis, WI

• Responds to inquiries in a call center environment
• Answers questions and resolves problems regarding service, technical or billing issues
• Makes or receives calls from current or potential merchants
• Handles technical and customer service contacts for platinum merchants and sales offices
• Handles inquires regarding chargeback’s and disputes
• Effectively speaks with merchants regarding account closure in an effort to retain the account using all methods available including cross-sell techniques

• Outbound/Inbound collection calls.
• Develop a working knowledge of contact processes and procedures.
• Listen effectively to customer inquires and determine appropriate action.
• Investigate payment disputes
• Contacting past due debtors
• Advising of the account status, initiating and following up on legal action when necessary

• Responds to customer product inquiries via telephone or in written internet-based email.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Ability to diagnose and solve customer reported issues
• Provides in-depth product support to FIS clients

Responds to customer calls in a professional manner, addressing customer issues, assuring that market quality standards are met.Stay knowledgeable on all product and services offered by competitors.Work with teammates to create a solution for a customer.Resolves and/or addresses more complex customer problems or questions and following up with customer.

Human Resourses And Business Management

Associate'S Degree, Business Administration And Management, General

High School Diploma, General Studies