Talisha Dickey Email & Phone Number

Wisconsin, United States

Brookfield Wi

Brookfield Wi

Manage a portfolio of complex, multi-disciplinary projects to ensure accurate, on-time and on-budget implementation and deployment of the Symphony/Artisan platforms including set-up, course/catalogue upload, kick off and client administration training, client “go live,” and on-going technical and training support.Provide additional training and customer services as purchased or assigned by the Implementation Services ManagerProvide support for escalated technical support issues that the Client Advocacy or Customer Care Advocacy teams cannot resolve through documented escalations. The team works closely with the technology development team to replicate and develop resolutions to issues and effectively communicate to the appropriate internal contact or the client directly as needed and required by protocolLeverage shared implementation services and subject matter experts to augment team core skills

Milwaukee, Wisconsin

Answer and process all categories of incoming emergency and non-emergency telephone calls for police service received from the public by means of the MPD telephone system in a fast-paced environment.Refer callers to other services or agencies, as appropriate for the needs expressed and/or information required by the caller.Provide telephone service for the intra-system calls received from within the Department.Process calls received on the TDD communications device (for deaf and hearing impaired).Provide necessary inter-communications with other law enforcement agencies.Prompt arrival at work and consistent attendance within the shift and rotation schedule is essential.Provide services to non-English speaking callers using bilingual skills or interpretation services as needed.

Germantown, Wisconsin

Presents WM products and services that will benefit the customer by meeting customerneeds.Offer, quote, and close prospective customer sales using knowledge of WasteManagement products and services.Cross-sells new products and services to existing customers by educating customers onWM environmental solutions.Meets or exceeds sales objectives such as offering, quoting, closing and revenuegeneration.Meets or exceed, service and operational goals established for the call center, includingquality and productivity.Adheres to the team's expectations and guidelines; fulfills team responsibilities;demonstrates personal commitment.Fields customer service inquiries and transactions of a mid to high level of complexityfrom residential customers inclusive of:Communicates concise and accurate information.Establishes customer accounts by negotiating and documenting service type, pricing,billing, and other required information.Confirms understanding of customer needs, issues, and requests.Serves as the customer's advocate by solving problems on the customer's behalf byengaging the right department and people within Waste Management.Supports additional service lines as required.May handle multiple area customer service inquiries and transactions proficiently.Escalates more complex issues to appropriate level. Uses authorized system to gather information, provide information, and/or updatecustomer records.Provides standard and sometimes more advanced information and customer educationregarding service options, charges, billing, and contracts.Effectively uses Waste Management business software tools (i.e., Pricing Tools, AMP,SalesForce, Record Setter, Proposal master, EPLM, etc).

West Allis, Wi

• Responds to inquiries in a call center environment• Answers questions and resolves problems regarding service, technical or billing issues• Makes or receives calls from current or potential merchants• Handles technical and customer service contacts for platinum merchants and sales offices• Handles inquires regarding chargeback’s and disputes• Effectively speaks with merchants regarding account closure in an effort to retain the account using all methods available including cross-sell techniques • Responds to escalated issues when the customer services supervisor is not available• Provides support in training of new customer service employees• Maintains documentation of telephone calls• Uses judgment to refund up to six months worth of statement fees when appropriate• Offers discounts within reason to resolve problems up to a limited dollar amount • Updates tickets daily using all appropriate notations• Closes tickets within 48 hours when appropriate• Works online while on the phone to research information specific to the caller• Cross Selling other Newtek services to a new or existing customer with the belief that you are creating a partnership and serving the customer by introducing them to additional products or services that assist the business owner in increasing sales, reducing expenses and minimizing risk. • When an opportunity is uncovered the customer should be live transferred to the appropriate Business Service Specialist (BSS) or a referral should be put into Newtracker

• Outbound/Inbound collection calls.• Develop a working knowledge of contact processes and procedures. • Listen effectively to customer inquires and determine appropriate action.• Investigate payment disputes• Contacting past due debtors• Advising of the account status, initiating and following up on legal action when necessary• Remain knowledgeable on policy changes.• Strong computer skills utilizing Microsoft Outlook, Word and Excel.• Excellent communication skills combined with a positive customer service attitude.• Discuss financial information with the customer.• Listens, assesses and explains the products that best suit the customer’s needs.• Process payments.• Promptly responds to general inquiries from members, staff and clients via mail, email and fax.• Guaranteed positive customer experiences and resolved all customer complaints.

Responds to customer product inquiries via telephone or in written internet-based email.• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities.• Documents customer information and recurring technical issues to support product quality programs and product development.• Ability to diagnose and solve customer reported issues• Provides in-depth product support to FIS clients

Responds to customer calls in a professional manner, addressing customer issues, assuring that market quality standards are met.Stay knowledgeable on all product and services offered by competitors.Work with teammates to create a solution for a customer.Resolves and/or addresses more complex customer problems or questions and following up with customer accordingly.Process credits and adjustments when needed.Assist with the training of new hires.

Human Resourses And Business Management

Associate'S Degree, Business Administration And Management, General

High School Diploma, General Studies