William Smith Email & Phone Number

Minneapolis, Mn, Us

Partner Program Managers at Jamf support third-party consultants and Managed Service Providers (MSPs). We work with them to:• Achieve certification for delivering Professional Services on behalf of Jamf.• Continue ongoing education with Jamf products.• Provide support for their customers.Additionally, I work on a team of subject matter experts to document new technologies and features of Jamf Pro and provide internal training for the rest of the organization. I collaborate with our marketing and communications teams to develop customer-facing technical webinars, knowledge base articles and blog posts. And I've presented at multiple Apple administrator conferences on topics related and unrelated to Jamf.

Consulting and training on behalf of partner organizations such as Apple and JAMF Software.Servicing client needs across Mac, Unix and Windows platforms with an emphasis in Mac OS and Mac application configuration and troubleshooting. Managing Microsoft Windows Server and Exchange system accounts, maintenance and security.Specialized skills include Mac/Windows integration, Microsoft Office for Mac, scripting, technical writing and training.Daily responsibilities include system health checks, server maintenance and reactive support calls.

Expanded personal Macintosh support responsibilities from two sites and 50 machines to 10 sites and 200 machines by streamlining imaging, deployment and support procedures.Architected two major Macintosh platform upgrades including hardware, operating system and software. Organized rollout of nearly 100 upgraded systems in five sites during a single weekend.Daily responsibilities include Macintosh, Windows workstation and Mac OS X server support, IT asset management, vendor relationships, purchasing and other duties as required.

Richfield, Minnesota, Us

Managed upgrade of more than 200 Windows workstations to Windows XP operating system for Consumer Hub marketing group.Daily responsibilities included second level Macintosh and Windows workstation support and other duties as required.

Plymouth Meeting, Pennsylvania, Us

Developed online filing and offline archiving system using AppleScript and Canto Cumulus. This solution eventually saved artists time finding files and saved money by enabling artists to reuse files.Spearheaded technical transition from paper to electronic sales catalogs. This solution had the additional benefit of providing Sales and Service access to all product photography for detailed orders.Daily responsibilities included Macintosh workstation and Mac OS server support, Canto Cumulus database administration and other duties as required.

Temporary contractor for second shift support of local desktop publishing and composition groups.

Developed AppleScript solution to automate printing and PDF creation for QuarkXPress documents. This solution increased pages per hour productivity an average of 50% for 20 employees.Transitioned department to 50% press-ready PDF distribution (approximately 2000 of 4000 weekly pages) from 100% file collection output. Developed asset management system for electronic artwork inventory of more than 100,000 graphics images using AppleScript with Extensis Portfolio to file and retrieve artwork.Daily responsibilities included Macintosh and Windows workstation support, Windows NT server administration and other duties as required.

Education record

Mcse Windows 2000