William Smith Email & Phone Number

Minneapolis, MN, US

• Partner Program Managers at Jamf support third-party consultants and Managed Service Providers (MSPs). We work with them to:
• Achieve certification for delivering Professional Services on behalf of Jamf.
• Continue ongoing education with Jamf products.
• Provide support for their customers.Additionally, I work on a team of subject matter experts to document new technologies and features of Jamf Pro and provide internal training for the rest of the organization. I.

Consulting and training on behalf of partner organizations such as Apple and JAMF Software.Servicing client needs across Mac, Unix and Windows platforms with an emphasis in Mac OS and Mac application configuration and troubleshooting. Managing Microsoft Windows Server and Exchange system accounts, maintenance and security.Specialized skills include.

Expanded personal Macintosh support responsibilities from two sites and 50 machines to 10 sites and 200 machines by streamlining imaging, deployment and support procedures.Architected two major Macintosh platform upgrades including hardware, operating system and software. Organized rollout of nearly 100 upgraded systems in five sites during a single.

Richfield, Minnesota, US

Managed upgrade of more than 200 Windows workstations to Windows XP operating system for Consumer Hub marketing group.Daily responsibilities included second level Macintosh and Windows workstation support and other duties as required.

Plymouth Meeting, Pennsylvania, US

Developed online filing and offline archiving system using AppleScript and Canto Cumulus. This solution eventually saved artists time finding files and saved money by enabling artists to reuse files.Spearheaded technical transition from paper to electronic sales catalogs. This solution had the additional benefit of providing Sales and Service access to all.

Temporary contractor for second shift support of local desktop publishing and composition groups.

Developed AppleScript solution to automate printing and PDF creation for QuarkXPress documents. This solution increased pages per hour productivity an average of 50% for 20 employees.Transitioned department to 50% press-ready PDF distribution (approximately 2000 of 4000 weekly pages) from 100% file collection output. Developed asset management system for.

Education record

Mcse Windows 2000