Tam Le Email and Phone Number
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Lead and drive collaboration across organizations within industries of telecommunications, financial and retail. Operate as a senior leader to implement skills of analytics, mentorship, team building and rebranding, and Workforce Management. Collaborate with key stakeholders and internal clients to acheive goals.
Accord
View- Website:
- huntington.com
- Employees:
- 11572
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Senior Business Manager Financial Management ServicesAccordMinneapolis, Mn, Us
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Vice PresidentHuntington National Bank Jul 2022 - PresentUnited States -
Assistant Vice President Of Workforce Management Section ManagerHuntington National Bank Jun 2021 - PresentUnited StatesFacilitated strategic workforce management operations. Lead a team of business analysts and leader for successful call center performance and resource allocation.Lead capacity planning efforts. Partnered with senior operations leaders to boost and develope productivity.Reorganized training processes for new hire strategics. Enhanced the onboarding and fostered rapid talent integration.Supported and lead management of the offshore partnership with Genpact Philippines. Provided direction ensuring offshore team was in alignment with corporate service delivery standards and KPIs.Lead a team within the DEI to ensure initiatives were met within organization standards. Directed programs to improve team inclusivity and workplace culture. Participated within the recognition and awards held by the DEI space.
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Workforce ManagerTcf Bank Aug 2020 - Jun 2021Plymouth, Michigan, United StatesManager of WFM Team both Scheduling and Intra-day Management. Schedule planning/Forecasting and reporting duties within Retail, Service, and Lending departments. POC manager to outsourcing vendor contact centers. -
Ecc Claims LeaderSecurian Financial May 2019 - Aug 2020Saint Paul, MinnesotaLed a team of 18 team members taking inbound calls, coaching to performance, managing through strategies to enhance the customer experience and increase department production by improving employee morale. -
Support Central ManagerComcast Cable May 2014 - Feb 2019Minnetonka, Mn• Facilitate leadership support for two teams of 34 employees at Comcast (Minnetonka, MN and Colorado Springs, CO) • Execute resource planning and implement call center strategies • Transition teams from a floor support model to a phone model leveraging change management processes and ADKAR. • Execute on the revision of the scorecard to measure performance (quality, accountability, leadership and call performance) • Develop an internal talent pipeline leveraging career conversations, mentoring/coaching, and succession planning • Selected as a mentor to promote employee development and train on leadership philosophies • Liaises with other departments for resources to support the business as a whole• Actively utilize software systems: CMS, SharePoint, Excel, SAP, SQL• Pro-coach certified -
Supervisor For Workforce ManagementComcast Cable Dec 2012 - May 2014Saint Paul, MnLeading a team of analysts in order to make real-time call volume adjustments to meet local franchise authority’s goals and KPI’s within the Comcast Business Strategies model. IVR adjustment utilizing software programs to adjust inbound call volume to manage seven different regions. Establishing new communication methods with current staff in order to develop an enhanced partnership with Billing Operations to meet call performance goals.
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Workforce AnalystTarget Headquarters Apr 2010 - Nov 2012Short-term and long-term call volume forecasting for multiple lines of business, Aspect eWorkforce Management administrator, create customer rep schedules for new hires, shift bids, vendors. Lead and facilitate performance and forecasting strategies.
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Workforce ManagementFireman'S Fund Insurance Company 2007 - 2010
Tam Le Skills
Tam Le Education Details
Frequently Asked Questions about Tam Le
What company does Tam Le work for?
Tam Le works for Accord
What is Tam Le's role at the current company?
Tam Le's current role is Senior Business Manager Financial Management Services.
What is Tam Le's email address?
Tam Le's email address is ta****@****ast.com
What schools did Tam Le attend?
Tam Le attended Colorado Technical University-Online.
What are some of Tam Le's interests?
Tam Le has interest in Social Services.
What skills is Tam Le known for?
Tam Le has skills like Customer Service, Process Improvement, Team Leadership, Call Centers, Team Building, Leadership, Customer Satisfaction, Forecasting, Workforce Management, Customer Experience, Microsoft Excel, Microsoft Office.
Who are Tam Le's colleagues?
Tam Le's colleagues are Jason Innes, Carolyn Holland, Lisa Wagner, Davina Jackson-Black, Angie Niles, Jessica Zielinski, Cristian M. Dallos Acevedo.
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Tam Le
World-Class Web Development For World-Saving Companies. | Commercial & Enterprise Webflow DeveloperGreater Phoenix Area1earthandpixel.com -
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Tam Le
Product Management | Business Analysis | Machine Learning & Artificial Intelligence | ProgrammingSan Francisco Bay Area3gmail.com, bio-rad.com, firstrepublic.com3 +151074XXXXX
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4asana.com, healthline.com, turing.com, google.com
2 +151044XXXXX
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