I am an accomplished and multi-faceted professional offering 8+ years of experience across vertical domains in responding to users’ queries in a timely and accurate manner and resolving queries to the user’s satisfaction. I seamlessly interface with customers and personnel at all levels and possess outstanding analytical, problem-solving and troubleshooting ability. I possess demonstrated track record in enhancing client satisfaction and business generation during the course of all professional assignments. My personality traits demonstrate exceptional communication, team handling and customer management skills. I am proficient in developing goals and objectives that tend to growth and prosperity of the company. I also have a proven track record in designing and implementing business plans and strategies that promotes goal attainment. I am a visionary leader with excellent cross-functional, inter-disciplinary team management abilities, and hands-on experience in leading large project teams, resolving problems/issues, and making sound decisions that enhance organizational goals. My constant hard work, perseverance and dedication towards my work has brought me appreciation on multiple occasions for consistently rendering superior quality service across the professional career. Over the years, I have worked closely with seniors and peers, guided juniors and interns, and built a strong professional network. At this point in my career, I am ready to steer crucial functions for profitability and growth in a challenging role with diverse responsibilities. Please DM me or send a connection request if you’d like to discuss a job opportunity or a project that suits my skills. I’d be glad to hear from you.
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Process DeveloperGenpactJamshedpur, Jh, In -
Csr 1Ttec Jun 2022 - May 2024Ahmedabad, Gujarat, IndiaFocus on improving existing services by reviewing objectives and specifications, evaluating proposed changes, recommending changes and accordingly making modifications.- Provide assistance and support to the clients / end users within agreed SLA and standards.- Address clients’ issues in a timely manner, and follow up with clients with recommendations and action plans. - Document all inquiries, develop and review content for knowledgebase, analyze call logs to spot common trends… Show more Focus on improving existing services by reviewing objectives and specifications, evaluating proposed changes, recommending changes and accordingly making modifications.- Provide assistance and support to the clients / end users within agreed SLA and standards.- Address clients’ issues in a timely manner, and follow up with clients with recommendations and action plans. - Document all inquiries, develop and review content for knowledgebase, analyze call logs to spot common trends and underlying problems. Show less -
Team LeadVaccineonwheels Dec 2021 - Apr 2022West Singhbhum, Jharkhand, India- Led a team of 6 professionals and planned the vaccination in rural, tribal and sensitive areas as per the roster.- Ensured smooth vaccination drive by pre-mobilizing the area.- Maintained daily checklists, pre-programming, bio-material waste, visit reports registers as per the roster assigned. -
Search Engine OptimizerTeemwork.Ai Aug 2020 - Jan 2022- Identified the latest trends and insights to analyze data results and accomplish maximum ROI in paid search campaigns.- Optimized landing pages for search engine advertising by conducting keyword discovery and other optimization tasks.- Worked on Automatic Speech Recognition to train and develop artificial intelligence algorithms.- Dealt with micro projects to improve Augmented Reality, Virtual Reality, AI, Life Sciences, Transcription and Annotation. -
Block CoordinatorScholarship Department (Ssea) Aug 2019 - Nov 2021West Singhbhum, Jharkhand, India- Visited schools and other academic institutions to distribute exam forms to underprivileged children.- Worked as an invigilator by Attending the scholarship examinations conducted by the NGO.- Coordinate with the top management and team members to ensure effective planning and implementation of field services including studies at all blocks.
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Process ExecutiveInfosys Bpm Oct 2017 - Sep 2018Jaipur, Rajasthan, India1. Working for a leading bank in providing Home Loans in the United States covering its business in US East Zone.2. Recording any complaints and issues as and when needed.3. Coordinating with the team members on KRA and KPI.4. Working in collaboration with all the department and stakeholders.5. Preparing and presenting reports, and required documentation.6. Attending conferences and workshops to improve knowledge.7. Making sure all the processes are in accordance to the… Show more 1. Working for a leading bank in providing Home Loans in the United States covering its business in US East Zone.2. Recording any complaints and issues as and when needed.3. Coordinating with the team members on KRA and KPI.4. Working in collaboration with all the department and stakeholders.5. Preparing and presenting reports, and required documentation.6. Attending conferences and workshops to improve knowledge.7. Making sure all the processes are in accordance to the company regulations. Show less
Tamal Sarkar Education Details
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Operations Management -
Ranchi UniversityA
Frequently Asked Questions about Tamal Sarkar
What company does Tamal Sarkar work for?
Tamal Sarkar works for Genpact
What is Tamal Sarkar's role at the current company?
Tamal Sarkar's current role is Process Developer.
What schools did Tamal Sarkar attend?
Tamal Sarkar attended Svkm's Narsee Monjee Institute Of Management Studies (Nmims), Ranchi University.
Who are Tamal Sarkar's colleagues?
Tamal Sarkar's colleagues are Ashley Fernando, Neha Tomar, Sumeet Choubey, Anil Swarnkar, Anushka Gupta, Sibylla Gullveig, Sirisha Eljelra.
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Tamal Sarkar
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Tamal Sarkar
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Tamal Sarkar
Manager Specializing In Business Development, Procurement And Contract Management At Hindustan Copper LimitedBengaluru2gmail.com, dell.com
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