Front Office Executive
CurrentMISSION:Centralize the relation with the Global Customers in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivablesFront Office Executive of the Travel Retail customers:- Review and provide information about the situation of the orders, (reception of the order, processing the order, shipment of the goods, and payment collection)- Review and provide logistic or descriptive information of products- Maintain a record of the most common issues and problems and their solving degree, so that the customer service is speeded up- Follow-up of shipments with the logistics departments- Management of the claims and returns- Provide support to the commercial team- Daily contact with the customers to solve any issue related to their orders
