Tamara Breen Email & Phone Number

St Clairsville, Ohio, United States

• Proactively identifying opportunities to grow customer relationships • Provided feedback to assist in the creation of quality standards and performance improvement goals.• Lead innovative and collaborative team retrospectives inspiring open communication and relentless improvement• Manage cross-team dependencies by working with multiple partners throughout the company• Calculate and monitor team velocities and communicate to the teams to plan accordingly

Amsterdam, Ohio, United States

• Prepared daily reporting of incoming and outgoing product• Monitored incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures

Steubenville, Ohio, United States

• Created and maintained accurate customer files• Performed and documented collection calls• Assisted clients in applying for loans while adhering to all state and federal regulations

Toronto, Ohio, United States

• Documented quality measures and performance issues observed • Assisted with customer concerns and complaints• Ordered product to maintain stock levels• Provided coaching feedback to ensure quality standards