Andy Simpson Email & Phone Number

I am an accomplished IT Professional with over 20 years of experience in technical support, with the ability to operate independently from my supervisors covering multiple locations across the US. I am self-motivated and highly skilled at troubleshooting and problem solving much like working a puzzle with the end result of finding a successful solution to the problem my customer asked me to solve. Whether it's figuring out a more basic printer issue, or a complex task of installing a new networking system and equipment or finding a new way to schedule an operating system migration for several hundred customers, I enjoy taking on the challenge of figuring out the solution and completing the task on schedule.Skills: • A+ Certified• Windows & Microsoft Office• Analog Phone Systems• Installation & Configuration • Troubleshooting• Active Directory• Voice Over IP Phone Systems• Initiative Taker • Team Leadership• WSUS & Lansweeper• Solution Driven• Network & Local PrintersCareer HighlightsPlayed an instrumental role in getting large client site conversion with over 100 PCs back on schedule after project process had fallen behind to finish on-time all on very short notice.For Progressive Insurance, tackled a large conversion project by scheduling the upgrading of 10-20 computers at a time which resulted in completion of the project several weeks early; total project consisted of 2,000 to 2,500 computers.Installed and configured all computer and networking equipment including desktop computers and printers in new location for 100 employees.

Listed skills include Troubleshooting, Technical Support, Computer Repair, Voice Over Ip, and 16 others.