Tamara Jacobs

Tamara Jacobs Email and Phone Number

Lead Product Manager @ AT&T
Covington, GA, US
Tamara Jacobs's Location
Covington, Georgia, United States, United States
Tamara Jacobs's Contact Details

Tamara Jacobs work email

Tamara Jacobs personal email

n/a
About Tamara Jacobs

Dynamic Management Professional seeking to provide acquired skills within a Project and Product Leader role. I am a Self-starter that is independently productive and also works effectively in a teaming environment. I continue to be successful in providing product management support. I possess extensive experience in supporting Center Operations, Workforce Management, Customer, Sales, Field Maintenance, and Executive Corporate teams, in addition to Project management.

Tamara Jacobs's Current Company Details
AT&T

At&T

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Lead Product Manager
Covington, GA, US
Tamara Jacobs Work Experience Details
  • At&T
    Lead Product Manager
    At&T
    Covington, Ga, Us
    View
  • At&T
    Lead Product Manager
    At&T May 2021 - Present
    Responsible for delivering scalable enterprise implementation project/application to the internal user base in an Agile environment
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  • At&T
    Associate Director
    At&T Feb 2021 - May 2021
    Led team of Managers responsible for quality analysis, training, service level agreements and processes
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  • At&T
    Training Manager
    At&T Jul 2018 - Feb 2021
    Devised and facilitated training program for Office of the President employees in conflict resolution, process flows, product support, business requirements and systems.
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  • At&T
    Senior Manager Office Of The President
    At&T Jan 2015 - Jun 2018
    Responsible for managing escalations through resolution for Executive level customer complaints regarding company products and services including root cause analysis and process improvement suggestions.
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  • Synectics Inc
    Software Dev Support Consultant
    Synectics Inc Apr 2010 - Jan 2015
    A cross-functional team leader in a Customer Call Center supporting Customers, Field, and Executive offices.Respond and maintain escalations, executive appeals, and complaints.Manage and implement process improvements in a consumer and sales service center.
  • At&T
    Manager
    At&T May 2007 - Dec 2008
    Managed a team of 16 help desk support representatives supporting Large Business Regional Accounts in a Call Center environment handling all business services, billing inquiries, and sales support.Received “Outstanding Performance” recognition for developing and implementing training programs.
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  • At&T
    Customer Care Team Lead
    At&T Aug 2005 - May 2007
    Facilitated the transition of work flow from a network organization to the Customer Care Center for successful internet services such as Dedicated Internet Circuits, NetVPN, and VOIP.Participated in project meetings reporting on service requests being tracked through BDot, IPOSS, Soeg, and Remedy ticketing database systems.Consulted with user groups to assess needs, provide training, and resolve issues as they arose.
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  • At&T
    Customer Service Associate
    At&T Aug 2000 - Jul 2005
    Worked as an analyst carrying out MAC orders using ROS, Siebel, SOEG, and Works systems to write orders for BellSouth/AT&T South. Wrote orders for moves, adds, and changes for Large Business Customers in BellSouth’s nine state area.Answered the help line for requesters needing assistance with requests and followed up on open requests.Interfaced with the customers on a daily basis, determining course of action to resolve problems.
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Tamara Jacobs Skills

Voip Wireless Telecommunications Customer Experience Mobile Communications Cross Functional Team Leadership Call Center Mobile Technology

Tamara Jacobs Education Details

Frequently Asked Questions about Tamara Jacobs

What company does Tamara Jacobs work for?

Tamara Jacobs works for At&t

What is Tamara Jacobs's role at the current company?

Tamara Jacobs's current role is Lead Product Manager.

What is Tamara Jacobs's email address?

Tamara Jacobs's email address is bo****@****uth.net

What schools did Tamara Jacobs attend?

Tamara Jacobs attended University Of Phoenix, The University Of Georgia.

What skills is Tamara Jacobs known for?

Tamara Jacobs has skills like Voip, Wireless, Telecommunications, Customer Experience, Mobile Communications, Cross Functional Team Leadership, Call Center, Mobile Technology.

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