Tamara Jones Email & Phone Number

Memphis

• Responsible for defining the strategic direction and technology roadmap for Terminix.com MyAccount customer portal.• Work with internal stakeholders to develop customer-centered strategies and plans to increase customer portal usage through the collaboration of E-Commerce, email, direct mail, UX/UI, and digital marketing channels.• Own digital product strategy and roadmap to enhance customer satisfaction, strengthen performance and increase revenue while managing the prioritization of various projects.• Responsible for planning and overseeing projects while collaborating with Business Analyst and Scrum Master to support end-to-end testing through UAT and PO review and defining definition of done and product readiness using Jira. • Act as Subject Matter Expert (SME) by collaborating with internal and external teams to develop and launch portal enhancements to align marketing channels with a specific focus on the CRM channel.

Memphis, Tennessee

• Managed the ClickPoint LeadExec and SalesExec platforms for all 7 ServiceMaster brands (American Home Shield, Terminix, Furniture Medic, Merry Maids, AmeriSpec, ServiceMaster Clean, ServiceMaster Restore) by integrating new customers through digital lead generation and online customer service channels.• Acted as SME by developing online strategies for brands, which include content development, banner advertising and video rich media, customer campaigns across digital touch points (Online, Mobile, Paid Search, Social, SEO, Email).• Engaged with business and product owners to provide actionable recommendations on ways to optimize landing pages to increase conversions of website visitors.• Strategized, implemented, and documented requirements, business rules, workflows, and processes for marketing lead automation tools.ServiceMaster family of brands is the leading provider of residential and commercial service. Transitioned to the Terminix brand after ServiceMaster acquisition in 2020.

Memphis, Tennessee

• Lead in the development and creation of content on the organization’s website (merrymaids.com) and intranet with up –to-date comprehensive product/service information using Drupal content management system (CMS)• Partnered with 400+ franchise owners to make strategic recommendations to promote their business and drive revenue across print, radio and digital channels.• Collaborated frequently with external digital vendors to increase web SEO/SEM presence and overall brand recognition based on keyword strategies and competitive analysis.• Monitored plan performance through A/B testing and made any necessary changes to meet or exceed targets to drive business to franchisees and corporate branches• Troubleshoot digital lead routing issues within database and integration systems (Salesforce.com)Merry Maids, a ServiceMaster brand, is the largest home cleaning company in the United States providing services through approximately 430 franchised outlets.

Memphis, Tn

• Responsible lead for ensuring agency adoption success during launch of new national brand identity• Managed the marketing, public relations, and development functions of the agency to increase the visibility of all programs and services.• Maintained media coverage and photo library for the agency and acted as a lead speaker for United Way agency events• Responsible for writing, editing, and creating graphic design layouts including newsletters, presentations, brochures, press releases, and event materials for internal and external communicationsThe Arc is a nonprofit organization advocating for people in America with intellectual and developmental disabilities.

• Placed outbound calls nationwide to individuals, businesses, and organizations to recruit prospects to host fundraising events on behalf of the children at St. Jude Children's Research Hospital. • Effectively communicated with coordinators to share the hospital’s mission and recent accomplishments.• Scheduled appointments and made follow-up calls to individuals who expressed interest in hosting an event to raise funds for the hospital.• Demonstrated knowledge of basic computer skills by capturing and inputting customer data in call center system.• Provided feedback to management on ways to enhance systems to ensure the best call quality is provided to potential donors/supporters.St. Jude Children’s Research Hospital, located in Memphis, Tennessee, is one of the world’s premier pediatric cancer research centers. Its mission is to find cures for children with cancer and other catastrophic diseases through research and treatment.

Greater Omaha Area - Telecommuted

• Provided quality customer service and support by receiving and responding to a high volume of telephone inquiries from customers nationwide. • Attained high sales performance standards• Processed electronic debit/credit payments and scheduled appointments• Handled customer inquiries, requests or complaints, and resolved issues promptlyWest at Home is one of the nation's leading providers of home-based customer contact solutions and a subsidiary of West Corporation.

Greater Memphis Area

• Assisted with special projects, events, fundraisers, and other needs for the development department. Also maintained the Project Safe Place Youth Outreach Program.Youth Villages is a private, nonprofit organization dedicated to helping emotionally and behaviorally troubled children and their families live successfully. Founded in 1986, Youth Villages helps more than 17,000 children and families every year from more than 20 states and Washington, D.C., through a wide array of programs, including intensive in-home services, residential treatment, foster care and adoption, transitional living services, mentoring and crisis services. Youth Villages’ focus on strengthening families consistently produces an 80 percent success rate of children living successfully at home even two years after completing a Youth Villages program.