Tamara Leonard Email and Phone Number

JOB TITLE: ASSISTANT STORE MANAGER GENERAL SUMMARY:Assistant Store Managers lead by example and supervise store associates to ensure delivery of an inspiring and uniquely responsive customer experience through service that is friendly, enthusiastic, passionate and real. Assistant Store Managers assist in developing and implementing action plans that meet service levels and balance task completion. Coaches behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. Assistant Store Managers assist Store Manager in translating the trend into effective visual presentation, and they ensure that the presentation standards are in line with the company's direction and consistently represent the brand image. Assistant Store Managers assist with inventory control and financial processes. Provides recognition and feedback to improve performance. Responds to customer feedback with a sense of urgency. - Associate and Team Development - Assists with the recruitment, hiring and on-boarding of associates. Helps identify and provide associate training, product and trend information. Provides feedback to management on associate performance. . Seeks opportunities for personal performance growth and demonstrates interest in building leadership skills. Assists with daily associate relations issues and annual performance review process. - Merchandising - Participates in and leads associates in merchandise placement, shipment processing and store recovery. Assists in the communication and execution of presentation standards that are consistent with brand image. Performs other duties as assigned by the Store Manager. Opens and closes store in rotation with management staff. Maintains Loss Prevention and Safety standards. Adheres to daily store cleaning, recovery and maintenance.

• Completes store operational requirements by scheduling and assigning employees; following up on work results.• Maintains store staff by recruiting, selecting, orienting, and training employees.• Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.• Markets merchandise by studying advertising, sales promotion, and display plans.• Secures merchandise by implementing security systems and measures.• Protects employees and customers by providing a safe and clean store environment.• Maintains the stability and reputation of the store by complying with legal requirements.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.• Contributes to team effort by accomplishing related results as needed.

• Schedules associates work hours • Trains new associates FT/PT and seasonal associates hired for peak seasons • Ensures Sales Associates follow company and store policies, procedures and standards • Ensures the proper merchandising standards, promotion standards, creating displays, etc. • Perform onboarding procedures for new hires. • Greet customers and answer phones and provide information, direct callers and resolve escalated issues. • Receive, verify and unload orders as necessary. • Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits. • Stock shelves and take inventory per Store schedule. • May engage in general duties to maintain store appearance and neat, clean and orderly standards to ensure successful operations. • May fill in for other personnel during breaks, lunch, vacation or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store. • Key holder with opening and closing responsibilities. • Applies shrink prevention practices and activities, such as visible customer service, etc. • Oversees front end and back office operations including calculating deposits, counting cash drawers and the safe in addition to providing oversight to accounting activities. • Performs other duties as assigned.

- Completes store operational requirements by scheduling and assigning employees; following up on work results.- Maintains store staff by recruiting, selecting, orienting, and training employees.- Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.- Secures merchandise by implementing security systems and measures.- Protects employees and customers by providing a safe and clean store environment.- Maintains the stability and reputation of the store by complying with legal requirements.- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.- Contributes to team effort by accomplishing related results as needed.

Strong emphasis on customer service and education regarding footwear.Provide sales leadership and training of part-time employees and maintain sales goal commitments.Re-stock and merchandise new and existing lines.

Fostered the organization's brand image and reputation through the merchandising of products, customer service, and organization of the store.Provided sales leadership and maintained the company's standard of customer service. Responsible for replenishing stock and unloading freight.Performed daily operations including: interviewing and training staff, as well as ordering and inventory control.

Assisted terminally ill with transportation, medical and daily living needs.Appointed medical power of attorney and was in full charge of all medical treatments.

Received incoming calls from members and providers regarding mental health benefits and authorizations.Consistently exceeded number of calls I was expected to take on a daily basis.Completed all paperwork in a thorough and timely manner.