Tamara Murray Email & Phone Number

The journey to a land of exemplary employees, extraordinary work environments and exciting business impacts is often paved with great ideas but littered with roadblocks. That’s where I come in—with a clear roadmap to guide FranklinCovey’s All Access Passholders toward the most effective training and development journeys. Throughout my career, I’ve helped turn ‘what ifs’ into ‘we did it,’ ensuring teams look back and proudly say, ‘We made a difference!’

Listed skills include Training, Leadership Development, Coaching, Strategic Planning, and 1 others.

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  Client Success Manager

  Franklincovey

  Aug 2015 - Present - Salt Lake City, Utah, United States

  In my 25+ years in learning and development, I have worked as a training consultant, trainer of trainers, curriculum developer, and client success manager to help organizations create environments of engagement, innovation, and customer focus. I have partnered with L&OD leaders to attract and retain top talent, build leadership bench strength, and become employers of choice. Highlights from nearly a decade working as a client success manager include:• assisting in creation of the client success process when my organization transitioned our traditional business model to a SaaS model. This process was instrumental in growing our organization’s subscription revenue from zero to over $100MM in five years.• actively collaborating with teams enterprise wide, including product development, sales, marketing, technology and operations, during the business model switch to a SAAS model, contributing to the design, learning modalities and technology necessary to deliver digital learning to over a half million people.• establishing key data driven performance metrics and processes for ongoing assessment of training needs to meet the learning needs of each unique client.• managing a portfolio of clients, consistently achieving over 95% revenue retention and 99% logo retention by combining world-class content, expert coaching and facilitation, and cutting-edge technology.

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  Utah State University

  Journalism, English, Italian