Tamara Rice Email & Phone Number

Fort Mill, Sc

• Manage delivery pipeline of National Account units for high profile customers such as Penske, Ryder, Schneider, Werner, and JB Hunt. Management includes relationship building with key personnel internally/externally as well as at transporter suppliers for prioritizing units throughout the delivery pipeline including border operations, hub networks, and terminals.• Work cross functionally with the National Account Sales Team to ensure on time delivery and to provide the most up to date… Show more • Manage delivery pipeline of National Account units for high profile customers such as Penske, Ryder, Schneider, Werner, and JB Hunt. Management includes relationship building with key personnel internally/externally as well as at transporter suppliers for prioritizing units throughout the delivery pipeline including border operations, hub networks, and terminals.• Work cross functionally with the National Account Sales Team to ensure on time delivery and to provide the most up to date ETAs for Truck deliveries and make necessary revisions upon request. • Assist with the escalation process for backordered parts to ensure breakdowns was resolved as quickly as possible.• Developed and implemented processes for daily management of real-time scorecards across multiple customers with unique on-time delivery requirements utilizing Tableau and Alteryx.• Prepared various reports on key metrics, including DTNA on-time delivery, carrier on-time delivery, scorecard metrics, and dwell time analysis at all location points. • Performed post-delivery analysis for continuous improvement and end customer satisfaction.• Utilized data analysis tools to ensure accuracy of vehicle logistics pipeline inventory and delivery accuracy in the Outbound Logistics System, IMS, and other databases. Show less

Fort Mill, Sc

• Develop, manage and execute customer action plans for purposes of accelerating complex issue resolution.• Use customer case management system to properly document customer issues• Analyze customer inquiries, issues and feedback to identify opportunities to streamline processes and enhance business systems.• Act as the voice of the customer while working with internal departments to develop new aftermarket initiatives• Work with purchasing, material planning, inside sales… Show more • Develop, manage and execute customer action plans for purposes of accelerating complex issue resolution.• Use customer case management system to properly document customer issues• Analyze customer inquiries, issues and feedback to identify opportunities to streamline processes and enhance business systems.• Act as the voice of the customer while working with internal departments to develop new aftermarket initiatives• Work with purchasing, material planning, inside sales, marketing, pricing and Pinnacle Fleet Solutions support team to ensure timely, high quality solutions to customer reported issues.• Support DTNA field staff by providing frequent communication during the resolution process• Ensure customers are updated with timely and frequent information about progress towards resolving their issues.• Support cross-functional process improvement efforts and provide feedback to other business partners.• Create metrics and reports for customers and senior management regarding support performance. Show less

Fort Mill, South Carolina

Fort Mill, Sc

Fort Mill, Sc

• Operate as a central customer service touch-point for Parts Distribution dealers and suppliers• Team lead for direct and drop ship POST tickets (customer invoice inquiries)• Partner with Parts, Marketing, Pricing, Accounts Payable, Purchasing and Vendors to resolve direct ship order discrepancies and other dealer issues • Troubleshoot dealer invoicing discrepancies• Generate regular and ad-hoc reporting for Aftermarket and Finance Controlling• Analyze reports and data in… Show more • Operate as a central customer service touch-point for Parts Distribution dealers and suppliers• Team lead for direct and drop ship POST tickets (customer invoice inquiries)• Partner with Parts, Marketing, Pricing, Accounts Payable, Purchasing and Vendors to resolve direct ship order discrepancies and other dealer issues • Troubleshoot dealer invoicing discrepancies• Generate regular and ad-hoc reporting for Aftermarket and Finance Controlling• Analyze reports and data in order to assist with continuous improvement opportunities Show less

• Provided executive support for the Directors of Product Marketing and Product Strategy by coordinating domestic and international travel arrangements and in-house and off site meetings• Managed and administered marketing programs • Assisted with the coordination of sales training programs • Operated as Program Manager for TechPro Training held in Indianapolis, Indiana in June 2011• Coordinated Ride & Drive events at trade shows• Compiled, proof read and published weekly… Show more • Provided executive support for the Directors of Product Marketing and Product Strategy by coordinating domestic and international travel arrangements and in-house and off site meetings• Managed and administered marketing programs • Assisted with the coordination of sales training programs • Operated as Program Manager for TechPro Training held in Indianapolis, Indiana in June 2011• Coordinated Ride & Drive events at trade shows• Compiled, proof read and published weekly marketing newsletters to dealers and employees• Verified and process Stock Truck Concessions via the Truck Invoice Adjustments (TIA) system for dealers• Issued credits and miscellaneous invoicing to dealers via SAP system• Created Purchase Requisitions and Goods Receipts of invoices via SAP/cbFC system• Operated as the primary departmental contact for researching accounting issues • Trained employees on the NPM (Non Production Material) purchasing process Show less

Charlotte, North Carolina Area

• Provided administrative support to project team• Created and maintained project and investigator files• Distributed study-related documents• Contacted offsite study personnel regarding administrative issues• Generated and maintained study-specific tracking spreadsheets (i.e., patient enrollment, regulatory documents, site visits, investigator payments)• Assisted in preparing data and assembling materials for Investigators‘ Meetings• Prepared regulatory binders for… Show more • Provided administrative support to project team• Created and maintained project and investigator files• Distributed study-related documents• Contacted offsite study personnel regarding administrative issues• Generated and maintained study-specific tracking spreadsheets (i.e., patient enrollment, regulatory documents, site visits, investigator payments)• Assisted in preparing data and assembling materials for Investigators‘ Meetings• Prepared regulatory binders for study sites• Maintained investigator payment documentation via Excel Show less

West Point, Pa (Philadelphia Area)

• Supported two Global Engagement Managers, five Program Managers and a total of 120 employees (40 in the US and 80 in India)• Generated weekly client billing reports via Crystal Reports• Prepared and distributed end-of-month invoices to clients• Approved employee timesheets weekly via OPS (Online Project System)• Scheduled team meetings and maintained calendars for management via Microsoft Outlook

Associate Of Arts (A.A.), Business Administration

Activities and Societies: Golden Key International Honour Society - April 2012 Deans List - March 2011, March 2012 Presidents List.

Liberal Arts