•Provides guidance to the day-to-day operation of the pension team ensuring even distribution of workload, streamlined processes, accuracy, excellent customer service, compliance at all levels and reduced cycle time for pension calculations.•Monitors processes to ensure efficient operation, measures performance, recommends process improvements.•Interfaces with vendors on service, compliance issues, plan interpretation, and legal requirements.•Communicate and collaborate with internal departments to facilitate accurate resolution of customer issues.

• Oversee the employee life-cycle process that includes: Talent Acquisition, On-boarding, Transition Out, Corporate programs and data administration• Responsible for conduct development discussion, providing goal setting, training and coaching to team of eight • Lead the implementation of three successful rollouts to expand current services to additional businesses within the organization in a six month period • Manage 3rd party vendors for Service Awards, Transition Out and Talent Acquisition Back Office Support• Collaborate with enterprise and business leaders to drive improvement across the business • Create quick reference guides and process maps for internal and external customers

•Oversee day-to-day operations of the Employee Contact Center to include distribution of workload, work schedules, planning and budgeting•Observe and evaluate employee performance against goals and objectives and provide feedback/coaching•Represent the organization daily though customer contact, coaching customer service reps and relationship-building•Review, audit and checks work of team members such as reports, records for accuracy and content, and corrects errors•Manage the up-keeping of the knowledge management system, policy and service level agreement (SLA) •Collaborate with internal departments to facilitate accurate resolution of customer issues•Identify opportunities to streamline process and provide training •Assisted in streamline and automating the employee product rebate program

•A key liaison between payroll and all internal and external customers, approximately ~24,000 employees•Accountable for resolving all payroll escalated issues•Manage 3rd party vendors for payroll, payroll tax and unemployment•Lead monthly Pay Council calls to provide all Human Resource and Payroll Professionals updated on all payroll and compliance items •Responsible for payroll metrics and compliance requirements •Drive continual improvement of the delivery of payroll services •Audit payroll activity assuring accuracy and compliance•Payroll Support for Canadian Payroll in 9 Provinces •Manage the Overpayment Process collecting over $300K in 2011•Provide Organizational Readiness and communications for key payroll initiatives and process improvements•Designed and distributed quarterly employee newsletters which allowed employees to be engaged in payroll services

•Provide comprehensive Payroll leadership to 32 US payroll locations and approximately ~50,000 employees•Accountable for executing PeopleSoft Payroll direction and training to 5 on-site and 46 remote payroll personnel to include coaching and mentoring •Responsible for resolution of all escalated payroll customer service issues throughout Consumer & Industrial •Develop process and procedure documentation, training and PeopleSoft Payroll communications for all of the Consumer & Industrial Payroll organization •Led a 7-member team, to analyze PeopleSoft tax coding on 1250 employees who work and live in Jefferson County, KY to determine the correct local county tax rate. Resulting in reducing incorrect tax deductions on employee's paychecks•Implemented the EHS MIT Timecard process, which provided program members with a tracking device to accurately record time and attendance•Created metrics and dashboards around the Appliance Park manufacturing time & attendance and payroll process•Responsible for managing and maintaining a positive relationship with third party vendors for taxes, garnishments and unemployment•Collaborate on payroll related matters with business partner such as Corporate Payroll, Legal, Medical, IT and the local union•Partnered with Consumer & Industrial Legal to ensure all payroll policies and practices conform to federal, state and local regulations•Led the 2007 & 2008 Vacation Advance and Vacation Remaining process for Appliance Park. Redesigned the template used for collecting data.•Partner with HR systems and the Oracle COE on payroll related issues•Lead special payroll events to include lack of works, vacation payouts and mid & year-end annual procedures•Lead the GE-Appliance Park Benefits Administration and Retirement Services•Responsible for GE Consumer & Industrial unemployment compensation process and represent the business in appeal hearings