• Facilitated informational and intercultural workshops, orientation sessions (including general pre-departure and program specific orientations), retreats and return sessions. Assisted in designing content and materials for such sessions.• Proactively created more than 50 print and video resources to improve the student experience in conveniently accessing program information. Namely, producing and editing videos, composing factsheets, publishing promotional materials, and creating customized project management calendar for each partner and program participants that communicates estimated timelines for tasks.• Coordinated services and program logistics with partners in the U.S. and abroad, such as King’s College London, University College London, Oxford, Hertford College, University of Cambridge, and Oxford, St. Peter’s College. • Planned, produced and presented at multiple orientations (including international, freshman and transfer) that include information on accessing support services and appropriate resources for students and scholars.• Coordinated with faculty, staff, and students regarding program requirements such as submission of forms, meeting health and safety requirements, and understanding program-related policies. Worked with faculty on organizing, promoting, and preparing students for short-term faculty-led programs.• Helped develop and facilitate identity-based sessions as part of pre-departure orientation and returnee programming. • Partnered with units across campus to facilitate programming to ensure underrepresented students were aware of different study abroad opportunities and understand the resources available to them.• Helped students identify and select appropriate programs, provided information about financial aid options and the admissions process, served as primary contact for students participating in these programs, and assisted students to prepare and meet program requirements.

• Worked collaboratively with faculty, administration, and campus partners to plan and execute educational programs and assessments, resolve complex issues and critical incidents, and develop timely data-informed recommendations for providing academic and social support structures.• Supported the 10 million dollar Residential Camps & Conference Services program and facilitated the on-campus guest stays of interns, summer guests, and corporate professionals. Duties included, residential contract creation, collection of charges, and coordinating with all relevant offices to host and bill the guests. • Created partnerships with campus stakeholders, and collaborated with students and departments to design and support implementation of student engagement programs and activities that enhanced academic and career exploration, professional development, and student success. Worked with domestic and international student leaders and members of professional, cultural, social, and language student organizations. • Collected and analyzed data, developing timely data-informed recommendations, solutions and best practices for program, and event quality improvement.• Designed and updated multimedia presentations and videos, print and electronic collateral for student recruitment and community engagement purposes, including but not limited to the program flyers, weekly newsletters, and social media content creation.• Hired, trained, and supervised between two to six staff by using best practices for student services administration and creating an environment of belonging, equity, diversity, and inclusion to serve nearly 10,000 international students from close to 100 countries.• Welcomed newly hired employees and executes the engagement plan throughout the onboarding journey; manages the end-to-end onboarding process, ensuring a great experience for new employees and a smooth start into their roles. Updated, created, and explained policy manuals as needed.

● Acted as office manager (interim) for the President of Ellis County campuses and supervised all aspects of the office to ensure proper functioning. Duties included, scheduling appointments, welcoming and hosting community members, maintaining a neat office space, and assisting in drafting and reviewing speeches.● Successfully pitched to campus executives two marketing ideas that would increase campus visibility that were successfully implemented and yielded positive admissions results.● Assisted in the organization of major program events, including professional development workshops, campus visits, recruitment events, and new student orientation activities; tracking spending and processing payments. ● Made presentations at student orientations and organized a month-long student workshop. ● Worked directly with student populations, serving as primary point of contact for advising, resolving complex issues, scheduling appointments and de-escalation of student concerns.● Cross-trained in other student services areas, such as Financial Aid, Registrar, Testing, Library, and Academic Advising to assist with enrollment peak periods.● Reviewed new hire onboarding paperwork for the human resources department.

● Provided curriculum based instruction and measurement that ensured adult students met and exceeded program learning objectives.● Planned and led campus activities that increased program loyalty and contributed to an 86% satisfaction rate among program participants.● Designed and executed student activities and school engagement events to reinforce school spirit and introduce international student to American concepts of a holistic learning environment.● Frequently developed and assisted other instructors with creative instructional strategies and resource management tools.● Crafted relationships with the local community that promoted my employer and enhanced the student experience by integrating students into the university campus.● Advised students on issues related to adjusting to American culture, homesickness, culture shock, the American college admissions process and how to access national and local community resources.● Coordinated, planned and executed program graduation event activities for students and their family.● Utilized evaluation instruments to assess newly admitted students to determine their English language proficiency and placement levels.