Tami Pharr Email & Phone Number

United States

• Design and implement a strategic travel program with over $40M in spend to optimize cost savings and enhance traveler experience.• Manage relationships with travel suppliers, negotiate contracts, and conduct regular assessments to drive continuous improvements.• Achieve a 15% reduction in travel expenses while maintaining high traveler satisfaction levels.

I lead the sales efforts for TRIPBAM. TRIPBAM is a hotel rate assurance program that travel management companies and corporate travel programs can implement to ensure the lowest hotel rates are obtained. We can also increase compliance to preferred hotel programs and locate and shop the rogue hotel bookings made outside the approved channels.

Austin, Texas Area

Responsible for providing solutions and business process consulting with recommendations to sales and commercial team members to facilitate account retention, expansion and new sales. Identify specific areas of prospect need and demonstrate how BCD Travel’s solutions fulfill those needs. Engage throughout the Sales Lifecycle in representing those solution recommendations to prospects and clients. Liaise with peers and cross functional groups on questions and queries as they relate to sales and global technology initiatives.

- Successfully managing largest account in Ovation portfolio, collaborating with 27 global offices to service Client. Client is most complicated client in portfolio.- Impeccable Client driven customer service scores rating global travel program.- Consolidated and implemented Client global travel data.- Wrote, executed and managed a SLA for Client.- Single-handedly developed global hotel program for Client, resulting in Client finance department approved savings of $1M YOY 2008 to 2009. Renewed global hotel program for 2010 with incremental ADR savings of over 10% YOY.- Successfully drove 10 point increase in Client online booking tool utilization in 2009.- Directed and executed additional Client travel program savings totaling over $2M annually.- Ranked as a top account manager with Ovation Travel Group.

- Directed strategic business planning process with responsibility of success of business plan for 5 accounts totaling $50M annually.- Attained significant cost savings goals ranging from 20-40% f the 5 clients.- Increased employer profitability by up-selling portfolio products to clients, achieving a first sell of a new sourcing product. - Began global implementation of data and spend for large Fortune 250 account. Significant experience with global clients and global culture.- Conducted quarterly business reviews with client and employer senior management.

- Implemented Dell as travel industrys first go-to-market fulfillment client. Recognized gap in service in not being able to provide a 7x24 solution for online bookings, and developed industry first solution a win/win for both Maritz and Dell. This fulfillment center became one of the premier differentiators between Maritz and competition, resulting in significant profits and new sales wins.- Worked effectively with Dell Travel Manager to increase cost avoidance by over $21M in a three-year period.- Won Best of the Best Award as Top Seller of portfolio products for FY2002. - Organized Global Airline Supplier Request for Proposal initiative resulting in over $15M in savings for the 2-year period.- Conducted quarterly business reviews with Dell and Maritz senior management with finesse.- Participated as member of Global Travel Panel, with significant contributions in Request for Proposals for travel suppliers, managing travel budgets, operations, payment systems and expense reporting. Total Dell Global T&E Spend - $125M.

- Directed daily operations of the travel department, including phone service level, customer satisfaction scores and service recovery plans (if needed).- Supervised and developed 13 front-line staff with success at motivating team to reach the highest level of customer satisfaction within WorldTravel Partners.- Identified problems and determined solutions utilizing a systematic professional approach, with direct responsibility for resolving escalated customer issues.- Conducted quarterly surveys to identify, develop and improve processes.- Led team meetings, conducted coaching sessions and communicated with client utilizing strong presentation skills.- Prepared correspondence, and documented performance and procedures.

B.S., Education

High School Diploma

Education record

Education record