- Maintain and support daily overnight operations of Electrify America’s network.- Monitor network activity, escalate abnormalities, and oversee asset management via Nucleus and Salesforce.- Manage overnight teams, delegate responsibilities, and troubleshoot network issues.- Assist with technician check-in/out calls via AVAYA.

- Load, locate, and charge EVs using SparkCharge equipment.- Communicate with EV owners, set up equipment, and troubleshoot errors.- Match operation information with equipment data and ensure safe charging sequences.

- Completed daily interaction with customers regarding escalations and long-duration reports. • Provided weekly reports to customers regarding manufacturing pending and escalation cases. • Offered remote troubleshooting assistance to technician and the technical support teams utilizing Remot3, maintenance logs, and TeamViewer.• Scheduled routes for over 15 technicians around US and Canada markets. • Ordered parts for field technicians. • Utilized Salesforce to create new accounts, sites, and assest identification. • Confirmed equipment warranty and assisted with cost quotes for onsite visits and or parts. • Scheduled site commissioning with third-party contractors and or BTC crew. • Trained new onboarding customer service representatives and dispatch team.

• Tracked traffic-related activities in support of customers, sales, and customer service to ensure that daily transportation requirements were met. • Responded to all pre-ship and post-ship order routing change requests and coordinate the required changes with the appropriate carriers. • Resolved all issues relating to in-transit distressed shipments, arranged for carrier pickups as needed, provided freight quotes for all expedited service requests. • Logged all critical transactions, processed all freight claims, and entered paper carrier invoice information in TMS for audit and payment purposes. • Maintained metrics and records for the Transportation Department while managing the transportation queue.

• Overlooked network and operation for a start-up company. • Supervised over 100 drivers in California and Florida. • Successfully integrated and launched start-up program in the state of Florida. • Trained office personnel and 1099 contractors with web portal and mobile driver application. • Maintained monthly (cogs) margin and profit spreadsheet for head management. • Acted as the Transportation Provider for LogistiCare Solution, LLC.

• Communicated daily with customers regarding product shipment status. Scheduled warehouse inbound and outbound loads. • Created load builds for LTL and TL loads in the following markets: California, Arizona, and New Mexico. • Handled OS&D issues and kept in constant communication with carriers. • Utilized Lotus to communicate with vendors and carriers.