Tammy Robinson Email and Phone Number

I have an ability to lead and contribute across various facets of the mortgage and financial industries, from learning and development to sales, operations, strategic partnerships, and project management. Here are some of my achievements and responsibilities:Establishment of Mortgage Banking Learning & Development Department:* Developed a Learning & Development Department from the ground up to support training and onboarding across multiple channels and departments, including TPO & Retail Sales, All Operations, Capital Markets, and Compliance/Due Diligence. Encompassed hiring, performance management, developing metrics/KPI'sLMS Administration and Resource/Learning Hub Management:* Served as the LMS administrator, ensuring efficient training delivery.* Created/managed a Resource Hub, providing a centralized location for all resources.Product Development:* Worked with Sr. Level Executives to research and develop new product offerings. Content Creation:* Developed product, system, & educational videos, training courses/assessments, quick reference guides, policies & procedure documents for products, systems, and compliance/risk management.Corporate Communications Management:* Managed corporate communications, demonstrating strong communication skills in conveying information effectively within the organization.Strategic Partnerships and Collaboration:* Partnered with Senior-Level Executives & cross-functional departments to identify training opportunities, emphasizing collaboration and alignment with organizational goals.Regional Training Manager Role:* Traveling Regional Training Manager for a National Mortgage Insurance company: * Consulted & developed training & onboarding programs for internal teams & external customers in the mortgage industry. * Provided technical/soft skills training via in-person, webinars, on-demand learning for private customers, & presented breakout sessions at industry conferences; well-versed in presentations & public speaking.In-Depth Mortgage Industry Knowledge:* Extensive knowledge and experience with federal & state compliance, sales, underwriting guidelines & risk management for Agency, Non-Agency, Jumbo, Investor, Non-QM, DSCR, HELOCs, Bond, & Construction loan products.Operations Management Roles:* Operations Manager responsible for hiring, performance management for a Processing, Underwriting, & Closing team of 50.* Business Support Manager for a large Credit Card Call Center of 500+ Associates & managers.Mortgage underwriting experience for loan and appraisal reviews.