Tammy Wright Email & Phone Number

Global Leadership Partners is a non-profit which equips aspiring leaders to succeed, using world-class training content shared by successful business leaders with extensive experience. We promote values-based leadership and inspire leaders to adopt a purpose beyond self. We believe this approach is right ethically and best practically. When combined with appropriate behaviors, it yields effective leaders and improves quality of life for the world's citizens. We work in partnership with like-minded partner organizations in countries throughout the world.

Amsterdam Area, Netherlands

Elsevier is a world leading provider of information solutions that help institutions and professionals advance healthcare, open science and improve performance for the benefit of humanity. Combining content with technology, supported by operational efficiency, we turn information into actionable knowledge which empowers those who use it.Serving the Research Solutions Sales group and based in Amsterdam, lead a global team of 150 professionals engaged in business development, sales operations, customer engagement, order-to-cash and sales learning and performance to drive sales productivity and effectiveness.

Cincinnati, Ohio Area

Led a sales strategy team, partner implementation team and a 50 member sales operations team focused on sales productivity, customer | partner experience, go-to-market strategy, and execution across multiple payments sales channels. Supported both direct and indirect sales | partner organisations driving double digit growth.* Led cross functional strategic initiatives to improve customer onboarding and sales productivity reducing pended deals from 65% to less than 20%* Developed go-to-market strategies and launch plans for payments security products achieving product sales adoption targets in both direct sales and strategic bank partners* Managed 32% growth in customer analysis support and maintained SLAs while reducing resources* Supported significant new business and customer expansion revenue results providing sales engineering for complex technology solutions in strategic enterprise accounts* Provided sales technology for effective pipeline management and education curriculum for sales onboarding, continuing education, and product support for enterprise, mid-market and inside sales team members as well as channel partner organisations

Senior Operations and Sales Consultant focused on driving revenue, an exceptional customer experience, and operational efficiencies. * Drove sales transformation initiatives and strategic growth for ecommerce payments within $1.0B organisation

Dayton, Ohio Area

Established and led the global execution team of a $250M business transformation initiative implementing harmonised business models, process standards and master data management across $2.5B global business unit serving the legal industry.* Recruiting 15 cross functional team leaders accountable for detailed design and strategic execution of business model, process, data and technology initiatives* Designed execution plans, defined requirements and optimised processes across multiple global business units to support strategic go-to-market models required for success in differing global markets * Reduced the time required for functional design documentation by developing agile processes and leading cross functional “tiger teams” of business, process, and technology subject matter experts* Improved long term program delivery recommending a streamlined organisational structure and provided ongoing program direction as a member of the Program Executive Board

Alpharetta Georgia Area

Led execution of business growth strategies and customer experience goals for a $1.4B business area driving strategic | operational pricing, customer | operational intelligence reporting, six sigma process improvement, and business systems technology development.* Drove incremental revenue by identifying strategic price opportunities and operationalising price actions across Marketing, Legal, Sales, On-boarding, Billing and Customer Support* Reduced overall time to revenue by more than 30% leading the development, execution and change management of an “order-to-cash” initiative. Project delivered on-time and under budget * Provided real time “order status” visibility, improved data quality and developed operational metrics for turnaround times and defects. Established a data foundation for continuous process improvement initiatives* Improved CRM adoption across 1800 users reducing duplicate data by 95%, implementing data mastering and CRM system improvements, integrating pricing, contracts, and order processes, and developing meaningful dashboards

Dayton, Ohio Area

Led the enterprise business model transformation for a $2.0B business area establishing a common set of business models and process standards across the Campaign to Customer Care value chain (Marketing, Sales, Fulfillment, Customer Support and Finance). Supported a five year business systems transformation roadmap.* Transformed the go-to market design from a portfolio business approach to an enterprise approach as part of a $150M transformation initiative. Established the overall business model framework including organisation and go-to-market design, process and data standards, and supporting technology requirements* Identified initiatives resulting in 70% reduction in process variation and complexity to enhance the customer experience, improve revenue, reduce cost, and align operations across five business areas* Gained LexisNexis and Reed Elsevier executive approval establishing program accountabilities, measures for successful execution, and sequencing of key opportunities

Dayton, Ohio Area

Supported $400M in revenue with 10% growth leading customer and sales operations teams including customer | sales training, pricing | customer metrics, sales operations | process engineering, contracts, and proposals. Improved revenue, sales productivity and the customer experience across six acquisition businesses establishing integrated processes, automation tools and customer | sales education.* Successfully integrated a $750M acquisition achieving the business case deliverables and financial targets* Streamlined customer acquisition, onboarding and support by integrating customer contracts, price strategy and policies, fulfillment processes, and consistent 24 X 7 customer service* Reduced compliance and security risks by leading the overall development and implementation of a customer security program across all LexisNexis businesses

Dayton, Ohio Area

Achieved 16.4% revenue growth and 58.1% operating profit growth in 2003 establishing and developing the sales, sales operations and marketing teams to support a new integrated business unit from multiple acquisitions while also acquiring and integrating a fifth acquisition company. * Developed an entirely new Sales organisation building the Sales leadership team, staffing 85 positions, and creating an integrated sales strategy, organisation structure, sales territories and compensation programs* Completed the due diligence, acquisition and integration of an additional business in 2003 for the 2004 revenue | profit plan

Dayton, Ohio Area

Achieved 37.1% revenue growth and 93.4% operating profit growth for 2002 providing general management leadership and team development in a newly established business unit. * Gained approval from the Reed Elsevier CEO for $23M investment in new product technology platforms* Drove $2.5M in new revenue for 2002 and $10M annually by developing an E-Security initiative. Gained Reed Elsevier Board and federal government approval for a separate “classified” operating unit* Effectively managed the impact of new GLBA legislation and potential public relations risks by developing a comprehensive compliance program and establishing privacy disaster contingency plans

Dayton Ohio Area

Successfully achieved sales targets and progressed to increasingly responsible positions in Sales | Sales Operations.* Vice President, Corporate & Federal Markets Sales & Marketing Operations * Senior Director, Government Sales & Operations Manager* Director, Government Product & Contract Operations* Manager, Government Customer & Sales Support

Bachelor Of Applied Science (B.A.Sc.), Accounting And Finance

Executive Development Program On Leadership