Use excellent interpersonal, verbal, and written communication skills to respond to a variety of disaster assistance inquiries from people who have been involved in federally declared disasters. Work in a customer-oriented setting, showing professionalism and empathy for customers who may be traumatized by experiencing recent financial/material loss and displacement. Assist people with completion of applications to receive financial assistance and continue to provide support to them up through the financial funding stage. Support team members and less experienced disaster assistant specialists with problem solving and program functionality. Pilot test new software programs and phone systems that make applying for disaster assistance more accessible to all populations. Work in a fast-paced environment, documenting calls and contacts using MS Office software (including Word, Excel, PowerPoint, and Outlook). Perform job functions in a matrix environment; all work teams report to multiple supervisors.

Provided environmental health and tree planting outreach services with a focus on low-income residents to increase quality of living spaces and general well being. Measured and assessed locations to ensure accurate correlation between plant types and landscape. Provided neighborhood outreach through canvassing; attended community events to engage stakeholders in providing accessible green spaces to increase quality of life for marginalized groups. Researched and responded to customer inquiries using analytical and problem-solving skills

Filled short-term substitute vacancies, grades preK-12. Frequently assigned to more challenging behavior classes, based on educational background and exemplary classroom management skills. Worked with parents and educational staff to promote positive student conduct. Modified curriculum and instruction techniques to meet the needs of diverse learners

Oversaw program management of Matoso Health Clinic and Ochuna Medical Dispensary. Coordinated staff and Community Health Worker activities at both sites. Directed and evaluated programs to ensure that public health and medical care was provided to patients in safe, appropriate ways and accessible to community members most at risk. Worked with local tribal elders and chiefs to implement health programs; used surveys and statistical analysis to determine program effectiveness. Collaborated with private and governmental organizations to plan and prioritize health care initiatives within the servicing catchment area.

Provided social and medical support to vulnerable populations and families/support systems while using a trauma informed approach to ensure quality care following organizational guidelines. Communicated effectively, both orally and in writing, with clients on how to use the health care system and access essential services

Worked with the Deaf and Hard of Hearing community to carry out and evaluate well attended community events. Planned events with diverse groups and local businesses, built working relationships with other non-profit organizations. Assisted in fundraising and budget planning for a variety of programs

Led multiple statewide public health programs and coalition groups. Negotiated, approved, and executed cooperating agreements with partner agencies and stakeholders. Adjunct university professor to medical and public health students at two universities. Provided educational campaign messages and published outreach material for public consumption. Developed regional and national seminars for health professionals, presented on public health topics to various populations. Wrote grants and secured funding for ongoing system operations, managed program costs.