Tamsin Devitt Email & Phone Number

Leighton Buzzard, Gb

Leighton Buzzard, Gb

London

London

London, England, United Kingdom

Bicester Village

I joined KENZO as Assistant Store Manager in 2018 as part of a new management team.-Recruiting, managing and training a new team, reducing employee turnover dramatically -Leading developmental discussions with team members, clearly outlining objectives to help meet personal and business goals -Taking the lead on establishing and maintaining a strong CRM association rate in store (from 0% to 94% rate consistently)-Utilising CRM data to encourage strong client relationships -Providing and promoting great customer service across all channels.-Building effective rotas and planning team holidays to ensure appropriate cover at all times. -Managing relationships with key contacts and stakeholders from KENZO HQ and Bicester Village. -Managing delicate commercial relationships with the buyer network in the village-Attending and completing the LVMH management and leadership foundation programme.-Completion of the weekly trade report.-Consistently over-achieving stock take targets, always trending above business average -Managing a healthy stock flow by maintaining strong relationships with merchandising and HQ -Creating and leading monthly training sessions to ensure product knowledge is up to date.-Taking the lead on developing business strategy during periods of closure to drive virtual sales via CRM outreach -Supporting European Outlet teams to boost their virtual sales by hosting training sessions remotely. -Taking the lead on managing complex employee relations cases such as disciplinaries, formal warnings and absence management. -Ensuring compliance with all company policies and procedures and responsibility for the handling of large volumes of cash. -Ensuring the store is well maintained and adheres to health and safety standards and organising visits from contractors where necessary.

-Creating and delivering on-boarding presentations and training for new employees. -Managing induction process for new starters in retail management and head office.-Co-ordination of all training across the retail business including booking travel and venues.-Creation of monthly ‘Brand Ambassador’ training which was delivered in all retail sites. -Creation of ‘Brand Ambassador 2’ programme. An online training tool which takes the sales team through a 9 monthprogramme to enhance product knowledge and selling skills.-Management of reward for retail employees including collation of results for bonuses and design and administration of certificates.-Accompanying senior board members on a tour of the UK to co-ordinate retail conference. -Management and responsibility for the L&D inbox.-Collation and logging of annual reviews to enable succession planning.-Building relationships with key stakeholders within the business to ensure all staff have adequate training and induction where appropriate.-Administration support of two retail conferences a year including booking venues and aiding the Retail Director with presentations. -Ad-hoc delivery of retail sales and product knowledge training for new store openings or franchise partners.-Ad-hoc assistance to the Retail Director and Senior Retail team with presentations and administrative tasks.-Completion of monthly reports to ensure all retail staff are compliant (excel).-Completion of face to face exit interviews. -Design and creation of creative content needed for the HR team, eg: posters etc.-Co-ordination and assistance with the creation of product videos bi-annually.-Featuring in training videos.-Responsibility for delegating and managing referencing. -Where required, working on the shop floor in high profile areas of the business(eg: Selfridges London) on key dates such as ‘Black Friday’ and Boxing Day.

Oxford, United Kingdom

Throughout my time at Jack Wills I developed and took on more responsibility such as training and rotas. As well as working in my own store I helped to open the Milton Keynes store and covered management shortage and holiday in the Witney and Newbury stores – using my initiative to run stores as the lone manager in an environment I was unfamiliar with. Main Responsibilities:• Full control and accountability for the rota, shift swaps and holiday requests.• CV screening, recruitment, training, till training and inductions (including health and safety).• Presenting at training evenings.Other duties included:• Managing and training a large team of young people (approx. 30) in order to ensure company budgets and KPI targets were met.• Ensuring the shop floor is fully replenished and commercially merchandised and adhering to visual guides for shop floor fixtures, windows and mannequins. • Managing back of house admin and procedures including managing the mail order system and delivery process.• Managing store emails and communications with head office, including reporting and new employee admin.• Conducting floor walks with the area manager and talking through commercial decisions.• Taking responsibility for the security of the store including locking up, key-holding and cash control. • Processing staff discount and other complex transactions on the till system.• Reading and analysing category reports and merchandising the store accordingly and comparing like for like information in order to analyse trading patterns. • Conducting return to work interviews and dealing with employee behaviour issues fairly and firmly.• One to one CRM/Data Capture training for employees who were struggling to meet targets.• Confidently use EZLM, ADP Freedom, “Quantiv” (back of house system), Beanstore (till system) and excel.• Shortly before leaving my role I trained my replacement in all of the above.

Bicester Village

I started at Hobbs as a sales assistant and was asked to step up as key-holder in January 2014 to support management shortages. When we were made redundant due to store closure my role was promoted to Team Leader to reflect my hard work and to support the closedown and redundancy process in the final 6 weeks.• Working efficiently and effectively to meet targets and maintain K.P.I’s by managing and training the team (approx. 15 people) and leading by example in giving excellent customer service.• Taking sole responsibility for the safety and security of the store and staff when managers were not present (including opening and closing).• Showing understanding and patience when dealing with a high volume of non-English speaking customers.• Having extensive knowledge of the till system in order to cash up, balance the tills, process refunds and complex transactions and process staff uniform and discounts.• Communicating with the management team, area manager, value retail management and head office.• Managing and inducting temporary agency members of staff.• Dealing with staff issues fairly, professionally and competently through constructive feedback and effective delegation of day-to-day tasks by ensuring I played to the strengths of individual members of the team.

Oxford, United Kingdom

• Attending the till, watch and jewellery counter and ensuring the stock is secure. • Ensuring a high standard of tidiness. • Preparation for sales and discount events.• Visual merchandising.• Cashing up.• Taking sole responsibility for the department at non-peak trading times.

Milton Keynes, United Kingdom

• Giving exceptional customer service when manning the till, fitting room and front of store.• Adhering to visual merchandising guidelines including being selected to partake in night shifts for phase change. • Stocktake and back of house duties.• Preserving a presentable sales floor.• Working four notoriously busy sales and being awarded fastest till user throughout the store on Boxing Day. • Undertaking ‘Team Coach’ responsibilities involving management of less experienced colleagues particularly at the till point where I was appointed ‘Head Cashier’ to process complex transactions that would normally require a managers code. • Training and coaching new members of the team and ensuring that they are made to feel welcome.

Bachelor Of Laws (Llb), Law, Upper Second Class (2.1)

Activities and Societies: Vice Captain, Oxford Brookes Polo Captain for Oxford Brookes Polo

Education record

10.5 GCSE A*-C grades 4 As levels, a, b, b, d History, English, biology, chemistry 3A2 levels, b, b, c biology English history Level 1.