Travis Amundson Email & Phone Number

Greater Minneapolis-St. Paul Area

Business & Compliance Analyst / Quality Specialist:Led implementation of a new business license management software to improve regulatory compliance. Use an SQL database to create licensing reports.Managed Six Sigma process improvement projects: -Increased license review accuracy by 21% -Eliminated overtime requirements (72 hours) for license renewal season. -Created payroll reporting process for election judges, reducing pay-check wait time by 46%.Elicit key performance indicators from council members, city administrators, and department heads. Lead the Documentation Team for the City’s Emergency Operations Center (EOC).Developed the EOC document-archiving processes and integrated these processes with Laserfiche. Train end users on CRMs for licensing, legislation, elections, and emergency operations.

Business Analysis / Project Management Led migration of program systems from a legacy electronic medical record (EMR) into Epic.Adapted and applied the ADKAR change management model to engage stakeholders in the transition. Deployed Six Sigma (DMAIC) methods to analyze workflows and prioritize improvement projects.Improved KPI (survey completion rates), by 17% compared to legacy levels.Developed robust communication plans to engage stakeholders and validate requirements.Reported resource constraints, software limitations, and project timelines to executive leadership.

Business Analysis / Process Improvement:Anchored the college’s Policy Work Group, the Continuous Accreditation, Licensure, and Certification Steering Committee, and the Academic Appointments and Promotions Committee (AAPC). Managed the annual review process for the MCCMS policy library. Solicited feedback from executive leadership and other stakeholders to ensure projects met business needs.Created and deployed process improvement projects for all committee processes. Reduced turn-around-time for the policy review process by 83%.Used an Excel macro to reduce time on reports from four hours to 10 minutes, monthlyManaged academic appointment and promotion application process for physicians, educators, and stakeholders.

Quality Assurance / Compliance:Performed pre-analytic specimen processing for biological specimens including: receipt, identification verification, aliquoting, and resolution of pre-analytic issues. Provided training to clients, client representatives and colleagues about laboratory processes. Contributed to improving lab processes on a committee exploring new desk designs. Achieved Bronze Quality Essentials Certification.

Demonstrated problem-solving skills by creating lesson plans on short notice for students. Actively pursued challenging and unique teaching experiences in alternative learning environments. Provided constructive feedback that motivated students to reach learning objectives. Created professional relationships with staff and faculty throughout Rochester Public Schools.

School Age Child Care

Supervised seven team members to create a quality child care program. Organized weekly staff schedules, monthly activity calendars, program goals, and program equipment. Coordinated meeting individual children’s needs, leading activities, and updating parents. Assessed program performance and implemented changes for improvement.

Conceptualized and wrote entertaining stories, interviews, and book and restaurant reviews. Collaborated with colleagues to improve the reader’s experience. Demonstrated expert verbal and written communication skills. Set and exceeded strict publication deadlines.

Designed, implemented, and assessed curriculum for multiple writing courses. Created student-centered classroom presentations. Collected, compared, and prioritized information in end-of-semester reports assessing students’ experience in WSU’s English Department. Utilized Microsoft Office Suite for creating presentations, writing and editing papers, and tracking students’ grades.

Master'S Degree, English Language And Literature

Focused studies in educational theory, writing pedagogy, early 20th century literature, and Victorian poetry. Intensive training.

Bachelor Of Arts (B.A.), Theology/Theological Studies

Activities and Societies: Student Council, Choir Emphasized scholarship in textual criticism, Western culture, and historical theology.