Joy Tang Email & Phone Number

Singapore

Singapore

Major Incident Management- Management of platform incidents impacting Platform as a Service clients - Strong command and control of an incident, establishing clear accountability and precise evaluation of complex issues and scenarios- Validate incoming incidents and asses impact using industry standards (ITIL) and ensure that critical incidents are.

Singapore

• Oversee implementation of SAP Concur expense system, train key users across departments and document system usage via step-by-step guides for all users in Singapore
• Key role in region-wide implementation & migration of Star Compliance system across 12 locations in Asia & Europe
• Consulted as sole IT subject matter expert, managed user requirements and handled custom report coding for implementation of Target Operating Model roll out across Asia (Vietnam, Singapore, Malaysia, Hong Kong)

Singapore

• Responsible for providing 1st & 2nd level application support, IT support, troubleshooting & resolution management for middle and back office applications, both on-site as well as for remote end-users
• Ensure key disaster recovery systems in place & working, support development of business continuity plans as per specified guidelines
• Successfully maintained an average of 98% SLA response time and 95% SLA resolution time
• Decreased time spent on data extraction by 60% through initiating automated processes for Performance and Attribution system

Singapore

• Spearheaded SWIFT infrastructure upgrade across Singapore & Hong Kong, handled project initiation, vendor management & implementation

Philippines

• Strategically, planned and analyzed requirements while setting up the technical infrastructure of the project while reviewing the project proposals- Responsible for understanding & analysis of client requirement..
• Implemented an industry wide system used by all Central Bank of the Philippines member banks.
• Projects implemented: o Expanded Delivery vs Payment (eDVP).o eClearSettle Depository System.o eCS – RoSS Straight Through Process

Manila

• Managed the complete life cycle of development/ support projects including analysis of the client requirements; translating new ideas into clients solutions; requirements development; delivery, support, analysis and.
• Managed the review and analysis of existing reports, as identified for updates and upgraded to the new system
• Analyzed report requirements as provided by the users and simplified them into Report Requirements and Program Specifications
• Systems implemented o PORTIA – Portfolio Reporting and Management systemo ERPEX – GL Accounting System and Portia Interfaceo Front Office Investment Systems